Chipotle Mexican Grill

3.6
1347 reviews
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Business Details

1759 Montgomery Hwy, Hoover, AL
35244, United States
(205) 982-4833
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Riverchase is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1759 Montgomery Hwy, Hoover, AL
35244, United States

Hours

Reviews

3.6
1,347 reviews
5 stars
592
4 stars
276
3 stars
129
2 stars
78
1 star
272

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables and food debris on counters.

Customer Service

Service was frequently described as rude and unhelpful, with several customers noting unfriendly staff attitudes.

Food Quality

Inconsistent food quality was highlighted, with complaints about undercooked rice, small portion sizes, and missing ingredients.

Operational Issues

Customers experienced problems with the restaurant being closed during operating hours and issues with online orders.

Overall Experience

Many customers expressed disappointment with their experiences, indicating a decline in quality and service at this location.
  • PR
    P R
    Nov 8, 2025
    5.0
    May be the best Chipotle I have ever eaten at...highly recommend...
  • JV
    Jeff Venable
    Nov 1, 2025
    1.0
    Gritty rice, literally 4 chips on kid meal bag, overcooked meat with tortilla under steamed. Ice and drink machine broken. Toilet broken. Lackadaisical employees…. bad across the board…
  • SA
    samia absi
    Oct 29, 2025
    1.0
    I can’t believe how dirty this place is!! Rice and meat all over the counter. Rude employees, they kept screaming and cussing over stupid things in front of customers!! Seriously, where is the manager?!!
  • KS
    Koolinary Systems
    Oct 22, 2025
    4.0
    I love the food the place the l freshness, however lots of time it doesn't look fresh , the presentation of the food could look better , your pans are so deep it looks like your low or and I'm getting the last or its been there a while, Lastly I don't like paying extra for chips and dip which has been you guys Hallmark for many years, I'd rather you just included with the price.
  • CS
    Christopher Shadrick
    Oct 21, 2025
    5.0
    Great customer service,well clean and keep up in the lobby and dinning area
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill Riverchase offer?

Chipotle Riverchase offers customizable Mexican food like burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced and wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill Riverchase?

Chipotle Riverchase is open daily from 10:45 AM to 11:00 PM.