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Brand Certified

Chipotle Mexican Grill

2.6
(424 reviews)
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Business Details

273 Lakeshore Pkwy, Homewood, AL
35209, United States
(205) 203-1062
https://locations.chipotle.com/al/homewood/273-lakeshore-pkwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4187
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About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Chipotle Mexican Grill
273 Lakeshore Pkwy, Homewood, AL
35209, United States

Hours

Reviews

2.6
424 reviews
5 stars
127
4 stars
36
3 stars
20
2 stars
33
1 star
208

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor customer service, including rude staff and slow service.

Food Quality

Customers reported inconsistent food quality, with complaints about blandness, undercooked items, and incorrect orders.

Portion Sizes

Several customers expressed dissatisfaction with small portion sizes, particularly for guacamole and meat.

Cleanliness

There were complaints about the cleanliness of the restaurant and food preparation areas.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food experiences.
  • NN
    No No
    6 days ago
    1.0
    So disappointed because this is the only location I’ve found with a drive through. I’ve ordered here multiple times and the food quality is very inconsistent. Whether it’s the rice/meat being cooked incorrectly or just too much or too little of one ingredient. But I just love Chipotle when they get it right so I go back. Yesterday I ordered my usual and it just tasted off. I have never been turned away from the taste of my food at Chipotle but something was just off. I ate maybe 1/4 of my bowl (because I hadn’t eaten all day) before I put it away and only a few hours later was sick… Seeing that somebody left a review a week ago that they got sick from this place makes it even worse. Seriously, food safety is TOP priority. That’s some shut-it-down stuff… Get it together now or get shut down.
  • AD
    Amanda Dials
    Feb 17, 2026
    1.0
    I got food from this location yesterday for me and my mom. The food was decent. However later on that night me and mom was sick as dogs. Throwing up through the night, severe stomach aches. It was so bad that I'm still considering to get seen about. It makes me dont want to eat any type of food again.
  • GO
    Graciela Ortiz
    Feb 8, 2026
    5.0
    They’re food is always super fresh and tasty, get my order right every time and staff is super friendly! Shout out to Krysti and Ezra + all staff for their wonderful service! My favorite chipotle location to get my food :)
  • LB
    Lauren Blair
    Jan 30, 2026
    1.0
    The short dark skin girl that made my food so perfectly and she was so nice I hate I didn’t get her name. The other workers literally saw the line building up on her she had to make the food and be a cashier it was so distasteful. The two people handling to go orders were talking and playing around while she devoted to making us happy as the line kept building she deserves a raise because she is constantly smiling and working hard every time I come in and everyone else we’re just wasting time and making her work alone
  • DD
    Denise Davis
    Jan 25, 2026
    1.0
    I could’ve gave them a zero but one star was good enough due to the fact on our last visit to that place there was a piece of plastic in my boyfriend’s food and we called and was compensated by getting a meal replaced. Upon visiting this place again today Customer service was awful. The server made it as that she was giving me something that I hadn’t paid for it and was displeased with and had returned for my replacement. This will be my last visit. I am displeased with this place better customer service goes a long way, but to have your food served to you as a dog. Or treated ugly is unacceptable do better.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Lakeshore Parkway serve?

Chipotle Lakeshore offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads, all made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill in Homewood, AL?

Chipotle Lakeshore is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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