McDonald's

Reviews

• OM

  Oliver Moura

  2 days ago
  1.0
  I am writing to express my disappointment regarding the service I recently received at one of your McDonald’s locations. On this occasion, as well as on previous visits, my order was not prepared according to what was clearly stated on the receipt. Despite requesting specific items and paying extra for certain additions or modifications, the order I received did not match what I had ordered or paid for. Instead, it appeared that the staff prepared the order according to their own discretion, rather than following the receipt details. This is not the first time this has happened, which makes the situation even more frustrating. Accuracy and attention to detail are basic expectations in food service, especially when customers are charged for specific items. Unfortunately, the overall level of service has also been consistently poor, making the experience unpleasant. Given the repeated issues and lack of improvement, I feel uncomfortable returning to this location and would rather take my business elsewhere moving forward. I believe McDonald’s standards are higher than what I experienced, which is why I felt it was important to bring this to your attention. I hope this feedback can be used to improve order accuracy, staff training, and customer service at this location. Thank you for your time and consideration.
• MW

  Marc White

  Dec 23, 2025
  5.0
  Hair in two of the three fries we purchased
• JG

  Joy Guy

  Dec 19, 2025
  1.0
  The employees were unhelpful and rude. When they rung up my friends order incorrectly they had no desire to fix/acomadate the mistake. It took them at least an hour for four meals. One of the men had an AirPod in and seemed bothered when asked for updates. Several other customers complained as well!! Don’t go if you expect good or “fast” food!!
• PB

  Paige Burton

  Dec 8, 2025
  4.0
  They used to be really bad but they are obviously making the point to do better.
• MW

  Matthew Wynn

  Nov 23, 2025
  1.0
  I go to this mcdonalds location every 2 weeks on Sunday after my daughter(6) and i clean the office at my work and then go to park then she wants her kids meal. (11-23) 11:01 order 264 , we stopped in to get her food and i ordered a kids meal 6 piece nugget with BBQ sauce and it took about 15 minutes to get the food and then she was going to eat when we got home about 25 minutes away, she opens it up and there is a piece of sausage cheese and egg in the nugget box which I took pictures of. I tried calling no answer so I had to drive back to mcdonalds and when I walked in I went to the counter and the front crew looked at me and didnt say anything , no hey we'll be right with you or anything , so a gentleman was walking bye named Derrick and I asked him to get the manager who was in his office so he walked back there and Derrick walked back and said he wants to know what I need , so I began to tell him and show him the product they put in the nugget box and then the manager walked up between the front of the house and kitchen and still didnt speak or apologize when Derrick showed him what was in the nugget box, he just turned around and went back to his office. To be a manager and not care one bit about the situation or apologize is really bad and sad that people like that can manage a business. I will no longer go to that McDonald's in Helena anymore due to this incident, a simple apology would have been nice but there's people in this world who dont care and I guess he is there to just collect a check.

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