Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Hartselle, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 588 Highway 31 Nw for the ultimate SONIC experience!
Location
Hours
Reviews
3.9
1,018 reviews
5 stars
488
4 stars
238
3 stars
126
2 stars
58
1 star
108
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported rude or unhelpful staff, with several instances of poor customer service experiences.
Food Quality
Mixed reviews on food quality; while some enjoyed their meals, others received burnt or incorrect orders.
Wait Times
Customers frequently complained about long wait times for food, with some stating they waited over 30 minutes.
App Functionality
The app was criticized for being difficult to use, with issues reported regarding order placement and discounts.
Positive Experiences
Despite the negatives, some customers praised friendly staff and good food, indicating that experiences can vary significantly.
- RSRoku ShadowbaneJan 1, 20261.0I understand it's New Year's they opened at 9:00 we ordered our food by 9:15 no chili gave me the wrong Burger didn't give my wife's orange juice thoroughly displeased go to Decatur
- MMMichelleDec 11, 20251.0I ordered a Route 44 Cherry Coke. The bottom fell out of the cup when I picked it up and wasted the drink everywhere because of their faulty cup. I contacted the store and corporate with pictures and never heard one word. I just wanted the drink that was wasted everywhere replaced. Have not and won’t be back. They had plenty of time to rectify this and the employees usually have an attitude.
- RSRonald StevensNov 30, 20255.0Stop by for a chili dog they're really good
- BCBrendan CastleNov 12, 20255.0I was having a bad day ordered on app, 4 piece Mozzarella stick + 1.99 sad burger to stanch the bleeding, woman with the nicest expression brought me both of these items day improved. Receipt says it was an Anna THANKS QUEEN u dropped this 👑.
- KTKaylee TidwellNov 9, 20251.0It’s actually infuriating how they have the app blocked when you get there 😭 I just want to get a deal and it won’t work if you’re at the location just a heads up. Never happens at Decatur locations. Pulled in today took 10 minutes to add everything to my app and it won’t let me checkout. I just left. Not going here anymore.