Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.7
454 reviews
5 stars
195
4 stars
101
3 stars
59
2 stars
28
1 star
71
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, floors, and bathrooms.
Service Issues
Customers frequently reported poor service, including incorrect orders, rude staff, and long wait times.
Food Quality
Many customers experienced issues with food quality, such as cold fries, melted ice cream, and incorrect orders.
Atmosphere
The dining area was noted as being uninviting, with complaints about lack of air conditioning and overall maintenance.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed the ice cream and certain food items.
- FMFannie MoyersNov 4, 20251.0I like DQ but this has to be the worse DQ I've ever been to. I ordered a chicken meal that costs $9.89 and my total was $14 and something ..... Make it make sense looked at my receipt and I got charged for a larger meal that I didn't order and apparently sauce I also didn't order
- THTabitha HuffstutlerAug 31, 20251.0if i could rate this place 0 stars i would. don’t get me wrong the food was great but the mold on the tiles? not it. NO AIR CONDITION IN THE KIDS PLAY ROOM!??? DEFINITELY NOT IT.
- KMKaren MooreAug 19, 20251.0Came here to get out of the heat and the AC was down. According to the review, it’s been out three months! Seems like they have the heater on. Don’t waste time bringing kids.
- PCPenny CowartJul 20, 20252.0I gave them 2 stars only because I love my hot fudge Sunday. But I drove all the way from Moulton just to have my craving fixed yet it is no way fixed. I turned in the parking lot at 9:43 pm. Sign said open so drive thru I went. But the problem is everything said open, The app ,the window but as I pulled up to wait for someone to ask me what I'd like, they turned the damn lights off & turned off the open sign !! All the while I'm at the window & they never checked up. So ... I got a extremely large family clan.. we are Bordens & they all read my reviews as do our friends , & yes even my enemy's.. guess I'll make priceville location my new Hot Fudge Sunday with extra fudge location....
- DGDayna GarryJul 13, 20255.0Good quality food. Fries were a little cold but everything else was hot
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Hartselle, AL?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:30 PM.
Where is Dairy Queen Grill & Chill located in Hartselle?
It is located at 1906 Hwy 31 SW, Hartselle, AL 35640-2832, United States.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes and malts, and ice cream cakes.
Does Dairy Queen Grill & Chill provide drive-thru and seating options?
Yes, the location offers a drive-thru service and has seating available.
Is the Dairy Queen Grill & Chill in Hartselle family-friendly and suitable for kids?
Yes, the restaurant welcomes families and is good for kids.
Are there any online ordering or mobile app services available for Dairy Queen Grill & Chill?
Yes, they offer mobile ordering and rewards through their app, which can be downloaded for exclusive deals.
Does Dairy Queen Grill & Chill offer free Wi-Fi to customers?
Yes, free Wi-Fi is available for customers at this location.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include El Portal Mexican Restaurant for Tex-Mex cuisine, Hartselle Beverage for drinks, and Frederick's Trading Post for flowers and gifts.
Are there convenience stores or gas stations close to Dairy Queen Grill & Chill?
Yes, the Marathon gas station and Hartselle Beverage convenience store are nearby, convenient for customers needing fuel or snacks.
What other retail or service stores are near Dairy Queen Grill & Chill?
Nearby retail and service stores include Dollar General for discounts, Minute Key locksmith, and Garnett's Automotive for car services.