Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
4.2
755 reviews
5 stars
393
4 stars
207
3 stars
84
2 stars
22
1 star
49
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some items being overcooked, dry, or not fresh, particularly the steak nuggets and roast beef.
Service Speed
There were frequent complaints about long wait times in both drive-thru and in-store, with some customers experiencing delays of over 30 minutes.
Staff Friendliness
While many reviews praised the staff for being friendly and attentive, there were also reports of unprofessional behavior from some employees.
Order Accuracy
Several customers noted issues with order accuracy, including missing items and incorrect modifications, leading to dissatisfaction.
Cleanliness
The restaurant was generally described as clean, with some positive mentions of the dining atmosphere and new seating.
- JJjordan jDec 24, 20252.0I get its the holidays and this may be a slower location, but shutting down the lobby at 8pm is kinda crazy, drink machines tasted like bad chemicals ( now have a lingering nasty flavor in my mouth) my favorite sandwich was Luke warm at best. The whole place said it was clean was extremely sticky, I barely ate what was decent and left promptly, wont be returning to this location.
- TBTabitha BentleyDec 20, 20251.0We ordered food and found hair in our food, we went back a month later and all the food was old. We will never go back, to Hartselle Al Arby's.
- CTCarlene TerryDec 5, 20254.0Good food when it's fresh.
- TATim AldridgeNov 5, 20251.0I’ll start with “I love Arby’s roast beef sandwiches”. My wife & I decided to try the new steak nuggets. My expectations were high given my past positive experiences with the roast beef. But I have to say this was the worst steak I have ever put in my mouth. My first bite was nothing but a camouflaged nugget of fat. It looked like the other nuggets but it was fat, 100% fat. The second nugget was lean meat but extremely dry. The third nugget was a mixture of lean meat & gristle. All the nuggets (a total of nine) were dry & dark leading me to think they may have been more than 24 hours old out of a microwave. My mouth & gums was sore after this meal from the chewing it took. We got two steak nugget cups, two potato cakes & two sodas. The total was $30.06 for two meals. Ouch! Let me save you time & money: DO NOT buy the steak nuggets. The potato cakes were good. The sodas were ok. The steak was bad, the worst!
- RDRick DreadinNov 1, 20253.0I tried the new Italian sub sandwich.. it's about a 7 to 8 in sandwich.. I ordered it with no dressing except Italian.. the sandwich was just okay.. it filled me up but I probably won't order another one. It is definitely worth trying at least once.