McDonald's

3.3
2866 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2000 Gulfshores Pky, Gulf Shores, AL
36542, United States

Hours

Reviews

3.3
2,866 reviews
5 stars
898
4 stars
558
3 stars
541
2 stars
250
1 star
619

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders.

Order Accuracy

Numerous reviews indicated issues with order accuracy, including missing items and incorrect orders.

Staff Attitude

Feedback highlighted a lack of friendliness and professionalism among staff, with some customers experiencing rude behavior.

Food Quality

While some customers enjoyed hot and fresh food, others reported cold or poorly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.
  • CR
    Candas Randall
    3 days ago
    1.0
    This is one of the worst McDonald's I have ever been to literally been sitting in the Drive-Thru for 15 minutes with five other cars and not even been acknowledged that we were here while one of the employees is sitting outside smoking a cigarette instead of doing his job
  • MK
    Marc Krauter
    Dec 31, 2025
    1.0
    Put in a breakfast order just before breakfast ended. The line moved along slowly so that when we got to the window it was 10:30 and they said they wouldn't process our order that was already in and paid for. We then went inside to be told the hash browns we could see sitting on the counter we're going to be thrown in the trash. Great policy. Were experiencing a food shortage? Sure. Now the owner would like me to spend more time on this and leave feedback at mcdonalds.com as if they aren't aware of the problem.
  • MC
    mskeishas class
    Dec 31, 2025
    1.0
    IF YOU HAVE AUTOIMMUNE OR SEVERE ALLERGIES DO NOT ORDER THE PATTIES, EVEN THOUGH THEY ARE SUPPOSED TO FOLLOW COOK TO ORDER, THEY WONT!! I went to the McDonald's for my children because we were leaving town after a relaxing weekend and basketball tournament. My children have no issues with food, but I have severe allergies. I asked for 4 patties informed them that I have severe allergies and asked that there be no cross contamination. I was not welcomed at the windows, the cashier was rude and her as well as her person assisting kept laughing and playing. No greeting, no nothing, so when they gave us our food, the two young ladies actually said hurry up and give it to her and laughed. Wo immediately I was very weary of trying the burgers. They cross contaminated, luckily I brought my meds to stop the reaction because we were 7 hours away from home. By far the worst experience that could have been detrimental to my children and I. If you have allergies, PLEASE DO NOT EAT HERE ESPECIALLY IF YOU CANNOT RESCUE YOURSELF FROM ANAPHYLAXIS!!
  • GO
    Greg Olley
    Dec 30, 2025
    1.0
    Website and doors said open at 5:00 a.m. At 6:15 a.m. the doors were locked, although the lights were on and someone was in the back. Either change your published opening time or staff appropriately!
  • SB
    Samantha Boyce
    Dec 29, 2025
    3.0
    I placed a mobile order ahead of time. The food was hot, fresh, and good. This McDonald's was PACKED and busy. When I got inside there were at at least 6 people ahead of me plus a full drive through. Even with placing a mobile order ahead of time, letting them know I was there, it took about 30 mins to get my order. Not sure if they were short staffed, the people I saw behind the counter were running around working hard it seemed.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 2000 Gulfshores Parkway?

McDonald's is open daily from 5:00 AM to 1:00 AM.

When is the delivery service available at this McDonald's location?

Delivery is available Monday to Thursday and Sunday from 5:30 AM to 11:45 PM, and on Friday and Saturday from 5:30 AM to 12:45 AM.