Taco Bell

2.2
128 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 9170 Grand Bay Wilmer Rd S in Grand Bay. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
9170 Grand Bay Wilmer Rd S, Grand Bay, AL
36541, United States

Hours

Reviews

2.2
128 reviews
5 stars
25
4 stars
9
3 stars
6
2 stars
14
1 star
74

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with many experiences of long wait times and incomplete orders.

Ordering Experience

The automated ordering system was frequently criticized for being frustrating and ineffective, leading to incorrect orders.

Food Quality

While some customers enjoyed the food, many reported issues with incorrect items, poor preparation, and missing ingredients.

Cleanliness and Management

Several reviews mentioned poor management and cleanliness, with some locations described as messy and poorly run.

Customer Satisfaction

Overall customer satisfaction was low, with many expressing disappointment and a lack of willingness to return.
  • KG
    Killian Gandy
    Nov 17, 2025
    2.0
    An absolute comedy of errors, saved only by incredibly polite staff. Visiting late on a Sunday night (around 11 PM), they were already out of beef, forcing us to take a less desirable replacement, between chicken or steak. The order accuracy was shockingly poor. Four sides of potatoes were completely missing, every single taco was incorrectly dressed with lettuce, and, worst of all, our entire Crunchwrap was absent from the bag. While the food quality we did receive was disappointing, the staff were genuinely very friendly and polite. If you can overlook order accuracy and food quality then it can be a great quick stop option, but otherwise avoid this location, and possibly look into nearby locations such as McDonald's and Waffle House. The numerous persistent errors make it a frustrating stop, even with polite service.
  • KB
    Kathy Buskett
    Nov 15, 2025
    1.0
    I have never had to deal with AI at a drive-through before. This is the worst customer service I have ever received. I do not want to be greeted by a machine that tells me that what I want they don’t have which they definitely do I never ever want to have to deal with AI Instead of customer service and I will never ever come to this place ever again. If all the Taco Bell‘s start using AI instead of humans I will not go to them and neither will most of the people who are in my age bracket which is a huge demographic. I hope Taco Bell corporate is paying attention because you people are replacing humans with AI, which absolutely sucks for money. Good luck greedy capitalists.
  • PW
    Pamela Williamson
    Nov 5, 2025
    5.0
    BEST experience ever!!!! Tonight at 9:10 pm on 11/5/25. Went through drive through and it was the best service I could ever ask for! Plus the coworkers was the best. I asked her if they can separate my food from my husband’s food and they had no problem with that. Love them tonight. The food is still hot when I got it and had no problems with taking care of my husbands mild sauce addiction lol!!!! 10000% go back there
  • RA
    Robert Andrews
    Oct 15, 2025
    1.0
    I really enjoy Taco Bell, but I won’t ever use them again if they continue with the AI at the drive-through.
  • CB
    Caleb Butler
    Sep 28, 2025
    1.0
    This location is always out of basic items like drinks or even ground beef if you go at inconvenient times (past 9 or 10 pm). Just went to pick up my order right after they opened at 9:00 am and they told me the food wouldn’t be ready for another 30 minutes! When asked if there was a way to cancel my order or speak to someone about the inconvenience, I was met with rude behavior and harsh words from who I’m assuming is the manager on shift. I would never recommend this location to anyone.

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 9170 Grand Bay Wilmer Rd S?

The drive-through is open from 9:00 AM to midnight Sunday through Thursday, and from 9:00 AM to 1:00 AM on Friday and Saturday.

What types of food can I find at Taco Bell in Grand Bay?

You can enjoy classic tacos, burritos, nachos, quesadillas, bowls, sides & sweets, drinks, combos, and menus including vegetarian and breakfast options.