Dairy Queen Grill & Chill

3.7
672 reviews
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Business Details

391 Fieldstown Rd, Gardendale, AL
35071-2490, United States
(205) 631-6001
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
391 Fieldstown Rd, Gardendale, AL
35071-2490, United States

Hours

Reviews

3.7
672 reviews
5 stars
294
4 stars
152
3 stars
86
2 stars
43
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for rudeness and lack of professionalism.

Food Quality

Many customers reported issues with food quality, including incorrect orders, cold items, and inconsistent preparation of ice cream treats.

Operational Issues

Frequent complaints about long wait times, drive-thru only service, and inconsistent hours of operation, with many customers frustrated by the lobby being closed.

Management

The management, particularly Byron, received both commendations for improvements and criticism for handling customer complaints poorly.

Pricing

Several reviews noted that prices have increased, leading to dissatisfaction among customers regarding value for money.
  • RA
    Rob “Deacon Yomouf” Allbanks
    2 days ago
    4.0
    Around this time 12 noon to 1 is a good time to go.
  • AD
    Amy Dyle
    Oct 11, 2025
    5.0
    We come here a couple times a month and are really impressed with the staff. We found out today the managers name is Byron. We just really wanted to commend him for the way he trains his staff and runs this location! They are always nice and the service is quick!
  • TT
    Tiffiney Tracy
    Oct 10, 2025
    1.0
    What kinda damn ice cream place don’t have chocolate ice cream ? I will you this one don’t ! They need to get their shit together !
  • AE
    Allen Ernst
    Sep 30, 2025
    1.0
    Workers refused to take my order 30 minutes before close
  • BB
    Brooklyn Barger
    Aug 27, 2025
    1.0
    I ordered a 4 piece chicken tender meal with an Oreo blizzard. The fries were cold, and not just “not hot” they were cold to the touch. Like they had been sitting out for hours. There were only three pieces of chicken. My blizzard had toppings and was not mixed in at all. Just wanted to put this out there that this location is not good.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill specialize in?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill in Gardendale, AL?

The restaurant is open from 10:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 9:30 PM on Friday and Saturday.