Brand Certified

Dairy Queen Grill & Chill

3.7

(675 reviews)

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Business Details

391 Fieldstown Rd, Gardendale, AL

35071-2490, United States

(205) 631-6001

https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen

Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

Drive-throughAvailable
[Free/Paid] wi-fiNot available
RestroomAvailable
Welcomes familiesAvailable
Kid friendlyAvailable

Location

Dairy Queen Grill & Chill

391 Fieldstown Rd, Gardendale, AL

35071-2490, United States

Get Directions

Hours

Monday10:00 AM - 9:00 PM

Tuesday10:00 AM - 9:00 PM

Wednesday10:00 AM - 9:00 PM

Thursday10:00 AM - 9:00 PM

Friday10:00 AM - 9:30 PM

Saturday10:00 AM - 9:30 PM

Sunday10:00 AM - 9:00 PM

Reviews

3.7

675 reviews

5 stars

297

4 stars

151

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and long wait times.

Food Consistency

Many customers noted inconsistencies in food quality and order accuracy, with complaints about cold food and incorrect orders.

Management Issues

Several reviews highlighted poor management practices, including lack of responsiveness to customer complaints and inadequate staff training.

Operational Hours

Customers expressed frustration over inconsistent operational hours, with many reporting that the lobby is often closed and service is denied before advertised closing times.

Pricing Concerns

There are complaints about high prices for food items, with some customers feeling that the value does not match the cost.

RR
Rob
Nov 22, 2025
4.0
Around this time 12 noon to 1 is a good time to go.
AD
Amy Dyle
Oct 11, 2025
5.0
We come here a couple times a month and are really impressed with the staff. We found out today the managers name is Byron. We just really wanted to commend him for the way he trains his staff and runs this location! They are always nice and the service is quick!
TT
Tiffiney Tracy
Oct 10, 2025
1.0
What kinda damn ice cream place don’t have chocolate ice cream ? I will you this one don’t ! They need to get their shit together !
AE
Allen Ernst
Sep 30, 2025
1.0
Workers refused to take my order 30 minutes before close

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources

Certified March 01, 2026Yext Knowledge Graph

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