Dairy Queen Grill & Chill

3.7
674 reviews
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Business Details

391 Fieldstown Rd, Gardendale, AL
35071-2490, United States
(205) 631-6001
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
391 Fieldstown Rd, Gardendale, AL
35071-2490, United States

Hours

Reviews

3.7
674 reviews
5 stars
295
4 stars
152
3 stars
86
2 stars
43
1 star
98

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and long wait times.

Food Consistency

Many customers noted inconsistencies in food quality and order accuracy, with complaints about cold food and incorrect orders.

Management Issues

Several reviews highlighted poor management practices, including lack of responsiveness to customer complaints and inadequate staff training.

Operational Hours

Customers expressed frustration over inconsistent operating hours, with many reporting that the lobby is often closed and service is denied before official closing times.

Pricing Concerns

There are complaints about high prices for food items, with some customers feeling that the value does not match the cost.
  • RA
    Rob “Deacon Yomouf” Allbanks
    Nov 22, 2025
    4.0
    Around this time 12 noon to 1 is a good time to go.
  • AD
    Amy Dyle
    Oct 11, 2025
    5.0
    We come here a couple times a month and are really impressed with the staff. We found out today the managers name is Byron. We just really wanted to commend him for the way he trains his staff and runs this location! They are always nice and the service is quick!
  • TT
    Tiffiney Tracy
    Oct 10, 2025
    1.0
    What kinda damn ice cream place don’t have chocolate ice cream ? I will you this one don’t ! They need to get their shit together !
  • AE
    Allen Ernst
    Sep 30, 2025
    1.0
    Workers refused to take my order 30 minutes before close
  • BB
    Brooklyn Barger
    Aug 27, 2025
    1.0
    I ordered a 4 piece chicken tender meal with an Oreo blizzard. The fries were cold, and not just “not hot” they were cold to the touch. Like they had been sitting out for hours. There were only three pieces of chicken. My blizzard had toppings and was not mixed in at all. Just wanted to put this out there that this location is not good.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill specialize in?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill in Gardendale, AL?

The restaurant is open from 10:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 9:30 PM on Friday and Saturday.