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Brand Certified

Chipotle Mexican Grill

4.0
(183 reviews)

Business Details

616 Gayle St, Gardendale, AL
35071, United States
(659) 246-1040

About

Mexican Restaurant
Chipotle Gardendale is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
616 Gayle St, Gardendale, AL
35071, United States

Hours

Reviews

4.0
183 reviews
5 stars
109
4 stars
23
3 stars
13
2 stars
11
1 star
27

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing bland or poorly prepared meals, while others praised the freshness and taste.

Service Experience

Service quality varied significantly; some customers highlighted exceptional staff and quick service, while others reported rude behavior and poor management.

Pricing Concerns

Many customers expressed dissatisfaction with the high prices relative to portion sizes and food quality, leading to complaints about value for money.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported issues with dirty dining areas and unsanitary conditions.
  • TN
    T. N.
    Feb 10, 2026
    2.0
    This could be amazing but when you order inside, they put the hot rice, beans, protein & queso on, then the dish sits & waits too long for the cold toppings. I hate cold queso. Our chicken & rice was cold... & we ate there. Idk why their trays are soaking wet when they put your dish and chips on top. That's pretty gross. The location is great and restrooms were clean. We've had to clean a table to eat every time we've been here.
  • DR
    D Richardson
    Feb 3, 2026
    2.0
    This is an honest review I had a custom burrito and chips with queso and I'm going to be complete honest. It was lackluster and bland NO FLAVOR Mexican food is robust with flavors cumin cilantro cayenne rosemary thyme. This had NONE AT ALL. Ive always wanted to try Chipotle but the money I spent in total was not worth it in the slightest highly disappointed I honestly want my money back. However if some season's and spices were added I'd be so happy
  • BE
    Barbara Eatmon
    Jan 28, 2026
    5.0
    I hope the management and owners of the franchise are aware of their asset “Nolan”… he was positive and quick with all of the customers, and went out of his way to give exceptional service. This location does not skimp on portions…
  • BA
    Brooke Aaron
    Jan 13, 2026
    1.0
    The people who work there suck. don’t work there or order there thanks. 😊
  • JB
    John Bishop
    Dec 4, 2025
    4.0
    Gave it a try and let’s say I’m not going back. All around bad experiences there

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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