Arby's

4.1
996 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
544 Fieldstown Rd, Gardendale, AL
35071, United States

Hours

Reviews

4.1
996 reviews
5 stars
506
4 stars
257
3 stars
122
2 stars
36
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly at the drive-thru and front counter.

Food Quality

Mixed feedback on food quality; some customers enjoyed their meals while others reported issues with overcooked or improperly prepared items.

Cleanliness

The restaurant was noted for its cleanliness by several customers, although some mentioned issues with food handling.

Atmosphere

Customers reported uncomfortable dining conditions, such as cold temperatures inside the restaurant.

Order Accuracy

Multiple reviews indicated problems with order accuracy, including missing items and incorrect orders.
  • DB
    Desiree Brown
    Nov 24, 2025
    1.0
    The woman who was working the front register around lunchtime today had a very unpleasant attitude! She was downright rude, bossy, being a smartelic, acting snappy to her fellow co-workers, wouldn't give us costumers a chance to order without repeatedly butting in, etc. If I hadn't been there to eat lunch with my family... I would have walked out, and went elsewhere. The food was made extremely sloppy! Fries were overcooked, and majority of the drinks tasted like carbonated water! And lastly it's extremely unprofessional for her to be arguing and hateful with her coworkers while customers are trying to place orders.
  • SH
    Susan Holmes
    Oct 22, 2025
    1.0
    I visit about 4 times a week with my grandkids drive thru. But, I also meet clients there. Yesterday it was so cold inside my clients and I were shaking. One client went to the car while the other client finished signing her papers. Went to get them coffee and guess what they don't sell coffee. Unbelievable. My husband and I used to go to Arby's every Thursday night for our dinner and enjoyed the coffee afterwards. What's up with that?
  • AD
    Allan Dunson
    Oct 15, 2025
    5.0
    The world runs on Jamocha shakes.
  • SL
    Shavette Looney
    Sep 22, 2025
    5.0
    Haven't came here too eat a meal in years, but I am happy I did. The food was delicious and freshly prepared and hot. The macaroni was so good, I will definitely come back.
  • JZ
    Joshua Zelko
    Sep 20, 2025
    5.0
    Such nice employees and yummy food 😋