Brand Certified
Arby's
4.1(987 reviews)
Certified by Arby's • Mar 01, 2026
Business Details
544 Fieldstown Rd, Gardendale, AL
35071, United States
Certified by Arby's • Mar 01, 2026
(205) 631-8296
Certified by Arby's • Mar 01, 2026
http://www.arbys.com/locations/us/al/gardendale/544-fieldstown-rd/store-5512
Certified by Arby's • Mar 01, 2026
About
Certified by Arby's • Mar 01, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Mar 01, 2026
Hours
Certified by Arby's • Mar 01, 2026
Reviews
4.1
987 reviews
5 stars
503
4 stars
252
3 stars
121
2 stars
36
1 star
75
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service varied widely, with some praising friendly staff while others reported rude and unprofessional behavior.
Food Quality
Food quality was inconsistent; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared items.
Cleanliness
The restaurant was noted for its cleanliness by several customers, although some reported issues with the dining environment being too cold.
Pricing
Many customers felt the prices were high for the quality of food received, with some expressing dissatisfaction over value.
Management Issues
Several reviews highlighted poor management practices, including staff treatment and customer service training deficiencies.
- MPMike PFeb 12, 20265.0The #1 double is one of my favorites!! And I can almost never go without the jalapeño bombers. The #1 double medium combo and 8pc jalapeño took me for $18.65...OUCH!!! Good fast food costs.
- CHCandace HartJan 14, 20265.0My husband and I stopped by the Arby’s in Gardendale for lunch today around 2:15 PM, and it was hands-down the best service we’ve ever received. The restaurant was immaculate and the food was served hot and fresh, but Naketia was truly the icing on the cake. She was incredibly welcoming and provided a level of genuine customer service that is rare to find these days. Her hospitality made our meal special, and she is a fantastic representative for the brand. We will definitely be frequent flyers at this location thanks to her! Highly recommend!"
- DBDesiree BrownNov 24, 20251.0The woman who was working the front register around lunchtime today had a very unpleasant attitude! She was downright rude, bossy, being a smartelic, acting snappy to her fellow co-workers, wouldn't give us costumers a chance to order without repeatedly butting in, etc. If I hadn't been there to eat lunch with my family... I would have walked out, and went elsewhere. The food was made extremely sloppy! Fries were overcooked, and majority of the drinks tasted like carbonated water! And lastly it's extremely unprofessional for her to be arguing and hateful with her coworkers while customers are trying to place orders.
- SHSusan HolmesOct 22, 20251.0I visit about 4 times a week with my grandkids drive thru. But, I also meet clients there. Yesterday it was so cold inside my clients and I were shaking. One client went to the car while the other client finished signing her papers. Went to get them coffee and guess what they don't sell coffee. Unbelievable. My husband and I used to go to Arby's every Thursday night for our dinner and enjoyed the coffee afterwards. What's up with that?
- ADAllan DunsonOct 15, 20255.0The world runs on Jamocha shakes.
Brand Certified Facts from Arby's
Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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