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McDonald's

3.7
(1523 reviews)

Business Details

616 Chastain Blvd W, Gadsden, AL
35905, United States
(256) 492-7682
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
616 Chastain Blvd W, Gadsden, AL
35905, United States

Hours

Reviews

3.7
1,523 reviews
5 stars
583
4 stars
376
3 stars
262
2 stars
103
1 star
199

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly with mobile orders and drive-thru wait times.

Food Quality

Mixed reviews on food quality; some praised freshness while others noted cold or poorly prepared items.

Cleanliness

The restaurant's cleanliness received both positive and negative feedback, with some praising it and others citing dirty conditions.

Staff Attitude

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.
  • CS
    Charles S
    Feb 17, 2026
    4.0
    Very clean historic history McDonalds
  • MH
    Megan Hill
    Feb 2, 2026
    2.0
    I went through the drive thru to pick up a mobile order. It was already placed ahead of time getting there, by a good 20 minutes. After telling the lady at the speaker about the mobile order, she told me to pull to second window. Another lady at the window told me that Icwould have to pull up to parking because they werw waiting on the fries. I asked how long it was going to be and she replied it should be about 3 minutes. I proceeded to pull forward and wait. I noticed that they were 4 other cars that was also parked. I watched time go by and no one was getting there orders. After about 11 minutes I walked in with my receipt. The manager says hello as shes bagging things. When she noticed that i was still standing at the pick up spot she asked if i need something. I told her that I got parked for my food and I came in to get it.(This whole time my order was sitting on the go out tray.) She was still bagging orders and said that they were about to head out with the food, which order was mine? I said the first one right there on the tray. She proceeds to start putting my drinks in a carrier. I understand completely about trying to get multiple orders out at once, but thats the whole reason we placed a mobile order was to ensure it would be ready and didn't know we were going to wait on others orders as well.
  • DR
    Dj Rudolph
    Dec 5, 2025
    1.0
    Mornin crew trash
  • WM
    Will McDonald
    Nov 17, 2025
    5.0
    Good food and fast service.
  • RH
    Right Way Housing
    Nov 15, 2025
    1.0
    No soap in the bathrooms. How are employee's supposed to wash their hands while handling customers food. That's pretty gross.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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