Subway

4.2
201 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Fort Mitchell Subway® Restaurant at 850 Highway 165 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
850 Highway 165, Fort Mitchell, AL
36856, United States

Hours

Reviews

4.2
201 reviews
5 stars
131
4 stars
30
3 stars
14
2 stars
6
1 star
20

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported problems with order accuracy, including receiving the wrong items and poor handling of online orders.

Staff Performance

While some customers praised the friendliness and professionalism of the staff, others noted a lack of training and poor management behavior affecting employee morale.

Food Quality

The quality of food was inconsistent, with some customers enjoying fresh and well-prepared meals, while others complained about small portions and stale bread.

Cleanliness

The restaurant was often described as clean, but there were instances where customers noted unsanitary conditions and poor hygiene practices among staff.

Management Concerns

Several reviews highlighted issues with management, including unprofessional behavior towards employees and a lack of responsiveness to customer complaints.
  • SB
    Samuel Butcher
    Dec 8, 2025
    4.0
    At the time of this post, it appears to be understaffed because I see the same people everytime I enter. Food is good but is produced like a in person drive through. If you want a sandwich now then I would recommend coming here. Otherwise come when it's not as busy for a more personal touch.
  • DG
    Donna Guthrie
    Sep 20, 2025
    1.0
    I went in the subway in Fort Mitchell and ask for a footlong on white but I got some kind of bread with cheese on top that I didn't even ask for my mother was with me and she also witnessed what type of bread I asked for they didn't offer a discount or to remake my sandwich or anything.
  • KG
    Kay Godwin
    Aug 7, 2025
    3.0
    Food is great if prepared properly. That’s the problem, either the employees are not properly trained , can’t understand direction or just plain don’t care. There are too many other Subways to eat at.
  • LD
    Lisa Dixon
    Jul 23, 2025
    1.0
    They messed up my oder gave me the wrong food

Frequently Asked Questions About Subway

What are the operating hours of the Subway restaurant at 850 Highway 165, Fort Mitchell?

The Subway at 850 Highway 165 operates from 9:00 AM to 9:30 PM Monday through Thursday, 9:00 AM to 10:00 PM on Friday and Saturday, and 9:00 AM to 9:00 PM on Sunday.

What types of meals are served at this Subway location?

This Subway serves breakfast, lunch, and dinner with a variety of sandwiches, wraps, and salads.