Chipotle Mexican Grill

2.8
463 reviews
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About

Mexican Restaurant
Chipotle Foley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2862 S. McKenzie Street, Foley, AL
36536, United States

Hours

Reviews

2.8
463 reviews
5 stars
145
4 stars
45
3 stars
28
2 stars
44
1 star
201

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's dirty conditions, including unclean tables and food debris in the prep area.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rude and dismissive behavior.

Food Quality

Inconsistencies in food quality were noted, with complaints about stale chips, undercooked rice, and missing ingredients.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, particularly with online and mobile orders.

Management Issues

Several reviews indicated a lack of effective management, leading to poor service and food availability.
  • TA
    Theron Airhart
    Dec 30, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ Stopped by Chipotle in Foley, Alabama and had a solid experience. It’s a smaller Chipotle, but there was plenty of seating when we went, which made it comfortable to sit and enjoy the meal. I ordered the Carne Asada, which recently returned as a limited-time favorite. While it was seasoned with lime and cilantro and cooked well, I didn’t think that much of it overall. My girlfriend had the Barbacoa, and it was the standout. The shredded beef was incredibly tender from being braised for hours and packed with rich flavor from seasonings like cumin, cloves, and bay leaf. I’m definitely looking forward to trying the Barbacoa next time. Fresh ingredients, good portions, and this is just great Mexican comfort food. We’ll be back.
  • SP
    Sienna Pawlitschek
    Dec 28, 2025
    1.0
    Literally the worst Chipotle I've been to. Went inside and they said they couldn't give me any guac and that I could only get it if I put in an online order. I did. They didn't give me any guac although i paid for it. Spend your money elsewhere.
  • JR
    Jacob Rudd
    Dec 24, 2025
    4.0
    I come here no less than twice a week, I order the exact same thing every time and it's usually pretty good! I order drive thru pick up everyday for 2:40, sometimes it takes 20+ minutes to receive my order. Often time no napkins or utensils (i started keeping them in my car is so often forgotten) It really depends on the crew member working the windows. I'd give 5 stars but the portion and freshness inconsistencies won't allow me to.
  • KR
    Karie Rose
    Dec 19, 2025
    1.0
    I've written in about the dirty condition of this restaurant several times, I've spoken to several people who identify themselves as the manager, and nothing is ever done. Last night (7:30) the restaurant was dirtier than I've ever seen it. The prep counter was completely littered with spilled food. THEY SLIDE YOUR BURRITO THROUGH THIS MESS! It was really bad, the worst I've seen it. There was food spilled in the ingredient pans, like salsa in the sour cream. Every table was dirty, and the drink area was dirty and unstocked. When I was a kid and worked in food service, we were taught, if you spill you wipe it immediately. I could do it as a teenager. Why is it so hard for your crew? I was the only customer and there were 4-5 employees. A report to the health dept is in order, and I will be making one.
  • DS
    Danielle Simone
    Dec 18, 2025
    3.0
    It was a Thursday and the energy to cook was lost. Chipotle door dash was the answer. The call comes in, the steak is out. Chicken it is. Dasher arrives quick as can be and we open the bag. Its a warzone in there. That being said, the package was not jostled or turned about but under the hood the chaos began. The burrito 🌯 in all its shredded tin foil glory looked like it was put together by Frankensteins apprentice. The kids taco kit..dragged from the pit of unimaginables. The chicken cold & clammy. I could taste its last breath of life. The chips burned within an inch of their existence then thrown to the salt mines. Whats that you said? Green tomatillo? Here’s some red infeno to keep the party going! All and all the queso was warm and swaddled the burnt chips like a blanket in their crumpled bag. Would I do it again? Absolutely. Truthfully this is the first encounter of this kind and it may not have been pretty but hell I’ll leave the porch light on for it

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Foley offer?

Chipotle Foley offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill in Foley?

Chipotle is open every day from 10:45 AM to 11:00 PM.