Subway

Reviews

• AW

  Aya Williams

  Nov 4, 2025
  1.0
  stale bread and owner will tow your car if youre inside eating
• JB

  Josh Bonds

  Aug 31, 2025
  2.0
  Food was edible but I paid a tip on a carry out online order and asked for my sandwich to be double toasted. It was completely unheated, cold.
• RC

  Reimaging Consultant

  Jul 15, 2025
  1.0
  On the evening of July 14, 2025, I went to Subway in Downtown Florence on North Court St for my elderly aunt. I try to order her particular sandwich online but it wasn't showing up. I called Subway and have mentioned about the issues I was having online and requested to place it over the phone. The employee told me that I couldn't place the order online and that it was against franchise policies. So I have arrived 5 minutes after the phone call to place my order in person. So I started with the Dorritos footlong, she begin adding the fixings before placing it inside the warmer. When she removed it from the warmer the Dorritos footlong was totally ruined from her burning it. You could literally see the chips have blackened and the burnt smell filled the air throughout the store. I said that I don't want the burnt food. She surprisingly admitted that, "It's only burnt on one side." She proceeded not to make another Dorrito footlong and went to the next sandwich. So I'm looking at that first order which I am not going to purchase at all. I told her that I wanted a footlong on flatbread. I do have a coupon for the footlong and 6" sub. She tells me that I cannot use coupons on flatbread. I tell her that I use coupons all the time at that location and other locations. It doesn't even exclude flatbread on any of the coupons. So I told her that I will only purchase the 6" sub. So she had the nerve to say something about purchasing that burnt Dorritos footlong. I already told her and had to repeat myself that I wasn't purchasing any burnt food. A desperate person wouldn't eat any of it. So she was fuming when she couldn't make me purchase burnt food. She claims to be the manager of that store. Next thing she said to me that I need to " go somewhere else." I replied,"Fine. I will." So whoever this middle-aged woman wearing glasses that was working at this store around 4:30 PM should really seek a different employment because food service and interacting with customers is not for her. She was totally disrespectful. I had my aunt on the phone who heard the whole thing. Good luck. Update: 7/29/25 at 3:30PM Corporate contacted me through email and said the issue has been resolved. I didn't notice any details of the resolution with the email. So I replied to the email and requested for details. It's important as a customer that I know the resolution was satisfactory.
• TJ

  Timothy James

  Jun 6, 2025
  4.0
  This place has greatly improved since I last visited 1 year ago. Service and cleanliness has reached much higher standards. I recommend a this establishment.

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