McDonald's

3.4
997 reviews
Get DirectionsCallWebsite

Business Details

3183 Cloverdale Rd, Florence, AL
35630, United States
(256) 740-6797
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3183 Cloverdale Rd, Florence, AL
35630, United States

Hours

Reviews

3.4
997 reviews
5 stars
326
4 stars
215
3 stars
191
2 stars
81
1 star
184

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, particularly during evening shifts.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, with specific complaints about undercooked items and missing components.

Management Concerns

Customers expressed dissatisfaction with management's handling of issues, citing rudeness and incompetence as major problems.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty tables and reports of pests, contributing to a negative dining experience.

Positive Staff Experiences

A few customers praised individual staff members for their friendliness and helpfulness, indicating that there are some positive interactions amidst the overall negative feedback.
  • NK
    NealanPaula King
    Nov 14, 2025
    2.0
    Drive thru staff got it wrong took in fish sandwich to get one without tater and the front waitress acted rude and the manager was rude about it having to be remade
  • WT
    William Tumlin
    Nov 11, 2025
    1.0
    Employees were VERY unprofessional and seemed to not even remotely concerned that potential customers could hear the conversations/complaints about coworkers and/or customers. I would STRONGLY recommend to visit the other locations in Florence if you HAVE to have McDonald's. I will NEVER go to this location at all.
  • TT
    Tonya
    Nov 4, 2025
    2.0
    It was a night I got off and I pulled through the drive through and ordered 3 mcdoubles and two McChicken with cheese I as t lady at window if they had cheese and she said yes I got home with them they didn't I called and talk to a manger she was very rude and she knows they had cheese because she made them well they didn't and I live one mile from Tennessee so it's at least 25 minutes away from this McDonald's so it sucked but most of the manger that told me I should have checked it before I left cause this isn't the first time they have gotten my order wrong so I called to complain it's like the 3rd time it happened it's like they don't know how to read the ordered board it will be on the order ticket on top of sandwich but the cheese is never on it I wished I knew the managers name that night because she was very rude and disrespectful she should not be a manger.!!!!!!!!!!
  • KT
    Kylee Thomas
    Oct 16, 2025
    1.0
    Was able to place a mobile drive thru order but once I arrived to the restaurant, they had already closed, and over twenty minutes early at that. Drive thru blocked off and doors locked. Just wish the order hadn’t gone through if the store was already closed.
  • BH
    Brian Hirschi
    Sep 11, 2025
    3.0
    Typical Mcdonalds
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are McDonald's operating hours in Florence, AL?

McDonald's in Florence, AL is open Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight.

Does this McDonald's location have a drive-thru service?

Yes, McDonald's at 3183 Cloverdale Rd offers drive-thru service with hours from 5:00 AM to 11:00 PM Monday to Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.