McDonald's

3.6
803 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
306 Cox Creek Pky, Florence, AL
35630, United States

Hours

Reviews

3.6
803 reviews
5 stars
298
4 stars
169
3 stars
160
2 stars
54
1 star
122

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews mentioned issues with food quality, such as overcooked items, cold food, and incorrect orders.

Staff Attitude

Several customers noted that staff members were unfriendly or rude, contributing to a negative dining experience.

Cleanliness

Some customers commented on the cleanliness of the location, with mixed reviews regarding the state of the dining area and restrooms.

Positive Experiences

A few customers highlighted positive interactions with specific staff members and enjoyed their meals, indicating that there are instances of good service.
  • AN
    Ashley Nunley
    Oct 10, 2025
    5.0
    💜💜💜💜💜💜💜💜💜💜💜💜💜
  • CC
    Christphor Crosslin
    Sep 14, 2025
    2.0
    Had to place two separate orders even though I ordered 2 of the same meals only one was placed had to wait for my meal, food was dry and over cooked, no ice for the drinks. And the drinks have a weird after taste like the drink machine hasn't been cleaned right. Same for most Macdonalds from Russellville to here none have staff that cares about the condition of the food just tossed in a bag and the number be called. This is the worst of most of the McDonald's ive eaten at lately wasn't worth the stop and till the drink fountains get set by someone who knows how drinks taste is nothing but carbonation. Most of the workers have a look of dont care to be here. Really not worth the price we have to pay for sub-par food and service. Like I said its all the places ive eaten just in the last couple weeks all but this mcdonalds is the worst of them all so far. A rip off
  • AC
    Angelia Cross
    Sep 11, 2025
    1.0
    Service was terrible. Waited over 15 minutes for our order. Some fries were still raw. Asked the clerk for the honey left off the order. She yelled at me after asking 3 times what I said, then threw it onto someone else's tray. Will never go there again.
  • SL
    salisa Love
    Sep 5, 2025
    4.0
    I only ordered fries and they were hot and crisp.
  • TC
    Teresa Campbell
    Aug 31, 2025
    1.0
    Major problems here at this McDonald. In line, waited for 3 minutes for them to take my order and about 6 minutes for them to bring me an unsweetened tea and glass of ice. No one ever came to the window to check on me or my order. Left without any service or drink. Manager needs to replace 3 people working at the window and who were walking around with no purpose.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 306 Cox Creek Parkway in Florence, AL?

McDonald's is open daily from 6:00 AM to 11:00 PM.

During what hours is the drive-thru at McDonald's available?

The drive-thru is open daily from 6:00 AM to 11:00 PM, providing extended convenience.