McDonald's

3.6
1128 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1505 Florence Blvd, Florence, AL
35630, United States

Hours

Reviews

3.6
1,128 reviews
5 stars
426
4 stars
254
3 stars
212
2 stars
78
1 star
158

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and unprofessional behavior from staff, leading to a frustrating experience.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with the quality of their meals.

Cleanliness

While some customers noted clean bathrooms and dining areas, others reported unclean tables and a messy environment, particularly during busy times.

Management Problems

Several reviews highlighted issues with management, including poor customer service and lack of effective leadership during busy periods.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual employees for their friendliness and helpfulness, indicating that there are dedicated staff members.
  • JJ
    Jerrica Jai
    Dec 25, 2025
    5.0
    I went into to redeem my Large Mocha Frappe. No line. No long wait. Great atmosphere. Beautiful clean restaurant.
  • WW
    West
    Oct 25, 2025
    2.0
    We always pay for extra sauce on items, but consistently get a little tiny amount of it smaller than a half dollar. Why pay for something over and over that you don’t get? And 9/10 times they forget to include the sauce for my son’s nuggets in his happy meal. This place is a joke
  • MM
    Michael Mink
    Oct 15, 2025
    1.0
    The person taking an order was awesome. They got everything on the screen, correct unfortunately your kitchen staff cannot read. They were goofing off in the kitchen with a short manager with glasses. Nobody was getting the food. The lobby was full. It was disgusting. The tables weren’t cleaned off probably the worst McDonald’s I have seen in a long time. I will not be coming back to this one. I will go somewhere completely different. I advised anyone who lives in the area for to try the other McDonald’s because this one was ridiculous. I do apologize. I have been a manager at McDonald’s and I would’ve had everyone’s food out with no problems by myself than having everyone goof off in the kitchen, messing up the orders and laughing about it, etc. That be said the short manager also was like what’s wrong with it I said well obviously they can’t read because it’s right there and you guys just made regular McChicken how hard is to add cheese and onion to a McChicken. They made it look like rocket science I give this restaurant more than half a star. I would give it a zero and I will not return I don’t want to give you any money. I don’t want to give you my services. Have a blessed day straightened up before you end up losing that business. also send me the pictures that I would take would probably shut this restaurant down them cussing in the back being very unprofessional. If I was the manager, I’d fire the whole crew. Smashing the burger like a pancake just because they’re mad because they were busy. It’s also unprofessional get it together. McDonald’s because you’re not the only restaurant that actually has good food because your employees suck.🥶
  • DG
    Don Gebhart
    Oct 15, 2025
    4.0
    Typical fast food
  • CM
    Calvin Mclaughlin
    Oct 10, 2025
    1.0
    Was there at 132PM on 10/10/25 and was told to move forward as they didnt have my fries ready.. well due to the employees NOT telling the car in front of me to pull up to space #1 I was yelled at honked at due to INCOMPETENT staff! WILL NOT be back in the near future!!

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Florence, AL?

McDonald's in Florence, AL is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 12:00 AM on Friday and Saturday.

What are the delivery hours for McDonald's at this location?

Delivery is available daily from 7:00 AM to 9:30 PM.