Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.8
580 reviews
5 stars
262
4 stars
137
3 stars
62
2 stars
29
1 star
90
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, poor service, and rude staff, leading to a frustrating experience.
Food Quality
Several reviews mentioned food being cold, poorly prepared, or causing food poisoning, indicating inconsistent food quality.
Cleanliness
Customers noted dirty tables and unsanitary conditions in the restaurant, which detracted from their dining experience.
Positive Experiences
Despite the negative feedback, some customers praised the ice cream and specific staff members for their friendliness and helpfulness.
Management Concerns
There were complaints about poor management and staffing issues, contributing to the overall negative customer experience.
- MWMrs WilsonNov 5, 20255.0Staff was super friendly and very knowledgeable of the menu items
- GWGreg WilsonOct 16, 20252.0Absolutely no one here and I still have to wait 20 minutes on my order!
- JPJeff PadgettOct 15, 20254.0Food was hot
- SWStephanie WeldOct 15, 20251.0Ordered our food payed $18.00 for 2 single burger combos without cheese, sat at our table waited the cook brought us one meal and said was there 2 meals and that she said she read the order wrong. We waited about ten min mom was almost done before I got mine then when she finally brought it she told us they ran out of hamburger meat, at 11:45 in the morning how does that happen there were no customers in there. P.S. you were also out of paper towels in the girls bathroom. I should call the news station that has Restaurant cops. I just mit get it together DQ. Will never go back there.
- MRMagan RobersonOct 12, 20251.0The worst dairy queen ever. The employees don't wanna actually do their job.. Needs a whole New crew...
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Florence, AL specialize in?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.
What are the operating hours for Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 10:30 PM.
Is Dairy Queen Grill & Chill in Florence, AL open on major holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27) and Christmas Day (December 25).
Does this Dairy Queen location offer drive-thru and seating options?
Yes, it offers a drive-thru service, indoor seating, and outdoor seating.
Is Dairy Queen Grill & Chill in Florence family-friendly and accessible?
Yes, it is family-friendly with booster seats, high chairs, wheelchair accessibility, and restrooms available.
Can customers order online or use a mobile app for deals at this Dairy Queen?
Yes, customers can order online for pickup and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
Where is Dairy Queen Grill & Chill located in Florence?
It is located at 2908 Florence Blvd, Florence, AL 35630-9553, United States.
What nearby dining options are available around Dairy Queen Grill & Chill?
Nearby dining options include Tetela Mexican Restaurant, Fatboys Grille, Blue Coast Burrito, Five Guys, Twisted Tenders, Genghis Grill, Takumi Ramen & Grill, Logan's Roadhouse, Panda Express, and Ruby Tuesday.
What nearby automotive and car dealer services can customers find around Dairy Queen?
Nearby automotive services include Superior Transmission Service and car dealerships such as Butler Motors, Jackie’s, Smiths Four Seasons, Pen-Mar Auto Sales, and Tri Star Auto Auction.
Are there nearby banks or financial services near Dairy Queen Grill & Chill?
Yes, customers can find Bank Independent Florence Square, Bank Independent (Member FDIC), and LendNation for check cashing and payday loans nearby.