Brand Certified
Arby's
4.0(590 reviews)
Certified by Arby's • Feb 22, 2026
Business Details
368 Cox Creek Pkwy, Florence, AL
35630, United States
Certified by Arby's • Feb 22, 2026
(256) 760-4468
Certified by Arby's • Feb 22, 2026
http://www.arbys.com/locations/us/al/florence/368-cox-creek-pkwy/store-7205
Certified by Arby's • Feb 22, 2026
About
Certified by Arby's • Feb 22, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Feb 22, 2026
Hours
Certified by Arby's • Feb 22, 2026
Reviews
4.0
590 reviews
5 stars
314
4 stars
132
3 stars
56
2 stars
25
1 star
63
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported slow service, incorrect orders, and unhelpful staff, leading to frustration and dissatisfaction.
Food Quality
Feedback on food quality was mixed; while some enjoyed fresh and delicious meals, others received cold or poorly prepared items.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and restrooms, impacting the overall dining experience.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food, indicating that experiences can vary significantly.
- JSJamie Swinea3 days ago2.0Monday 2-23-2026 Went on Lunch Break today ordered the Roast Beef classic Combo Sandwich Meal with a 4 piece cheese stick $15.31. I get to work to discover a Beef and cheddar had been rang up and bagged up. Which I do not like. I tried calling the store for 7 minutes to get a recording they couldn't take my call. Next up the review at the bottom of the receipt was completed now the Google review. I didn't check the bag before leaving.
- RTRoll TideJan 29, 20265.0I gave a 1 star rating previously but Arby's has definitely changed for the better. The employees are now very nice, the food is hot, fresh and delicious!!
- BWBobbie WeaverDec 17, 20251.0Fries were cold and rubbery, bread was stale and dry. Be sure you check your receipt because I charged over $28 for a turkey bacon sandwich.
- GGGuyDec 8, 20251.0Order ID: AABHWNCUAJCF 12/8/25 4:50:17pm Arby's slogan is, "We Have The Meats!". I guess shrinkflation ate their meats, because these two sandwiches we received hardly had meat OR cheddar on them. The lady in the drive through was pleasant and nice, very much enjoyed how wonderful she was, but whoever is cooking in the back decided that $18.60 of my money wasn't worth putting meat on our sandwiches. Go down the street to 1610 Florence Blvd, they at least put try to meat on the food you pay for.
- DDDebby DDec 3, 20255.0Placed order online. Everything was correct and fresh. Employees were nice. A+++
Brand Certified Facts from Arby's
Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website