Arby's

4.0
588 reviews
Get DirectionsCallWebsite

Business Details

368 Cox Creek Pkwy, Florence, AL
35630, United States
(256) 760-4468
http://www.arbys.com/locations/us/al/florence/368-cox-creek-pkwy/store-7205
GoogleFacebookInstagramTwitterLinkedInTikTok

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
368 Cox Creek Pkwy, Florence, AL
35630, United States

Hours

Reviews

4.0
588 reviews
5 stars
311
4 stars
133
3 stars
56
2 stars
24
1 star
64

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and issues with order accuracy, leading to frustration.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or incorrect orders.

Staff Attitude

While some customers praised friendly staff, others noted rudeness and lack of professionalism among employees.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.

Management Issues

Multiple customers suggested that poor management and training were contributing factors to the overall negative experiences.
  • BW
    Bobbie Weaver
    Dec 17, 2025
    1.0
    Fries were cold and rubbery, bread was stale and dry. Be sure you check your receipt because I charged over $28 for a turkey bacon sandwich.
  • GG
    Guy
    Dec 8, 2025
    1.0
    Order ID: AABHWNCUAJCF 12/8/25 4:50:17pm Arby's slogan is, "We Have The Meats!". I guess shrinkflation ate their meats, because these two sandwiches we received hardly had meat OR cheddar on them. The lady in the drive through was pleasant and nice, very much enjoyed how wonderful she was, but whoever is cooking in the back decided that $18.60 of my money wasn't worth putting meat on our sandwiches. Go down the street to 1610 Florence Blvd, they at least put try to meat on the food you pay for.
  • DD
    Debby D
    Dec 3, 2025
    5.0
    Placed order online. Everything was correct and fresh. Employees were nice. A+++
  • TD
    Terry Davis
    Nov 27, 2025
    5.0
    There's just no place like Arby's. I eat there at least 4 times a week and I love it.
  • LP
    Lydia Patterson
    Nov 4, 2025
    5.0
    Ordered from a nice guy, told us turnovers would be a few minutes, brought us the hot fresh turnovers to our table as soon as they were done. Checked on us twice. 10/10 yummy and kind people
Read more reviews on Google