Customer experiences with service are mixed; while many praise the friendly staff, there are notable complaints about rudeness and slow service.
Food Quality
The food quality is inconsistent, with some customers enjoying their meals while others report issues like poorly made items and incorrect orders.
Ice Cream
Dairy Queen's ice cream, particularly the Blizzards, is highly praised and considered a highlight of the menu.
Value for Money
Some customers feel the prices are high for the value received, while others appreciate the portion sizes and overall value.
CP
Charity Parsons
Dec 8, 2025
5.0
I called and spoke with Ashley on the phone and ordered a cake. SHE WAS SO HELPFUL FOR MY SITUATION. She went out of her way to help me with a cake order. I cannot say enough good about my encounter with her.
HS
hashim-asaad Shabazz
Nov 22, 2025
3.0
Love the fries
CB
Cassie Lynn Brasfield-Williams
Nov 13, 2025
1.0
Way way to pricey for the value of the food and staff was so so, won't go back
AM
Amelia Mitchell
Oct 31, 2025
5.0
Blizzards ❤️
RK
Rightious Knight
Oct 27, 2025
1.0
bought a royal new york cheesecake blizzard and it had no cheesecake in it and when i took it back the next day they said it was blended into small pieces inside the ice cream and said if i want cheesecake i have to pay for extra mind you i took the blizzard back up there with me they were pointing at the sides talking about its on the sides of the cup which it was not so i wouldn’t recommend going to this dairy queen at all
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
Dairy Queen Grill & Chill is open from 10:00 AM to 9:00 PM Monday through Friday.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru service available for customers.
Can families with children dine at Dairy Queen Grill & Chill?
Yes, the restaurant is family-friendly and welcomes children, providing high chairs and booster seats.
What are some popular menu items at Dairy Queen Grill & Chill?
Popular items include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, and signature shakes & malts.
Where is Dairy Queen Grill & Chill located?
It is located at 618 Alice Street S, Dothan, AL 36301-2424, USA.
Is there an option to order food online from Dairy Queen Grill & Chill?
Yes, customers can order online for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/41702/.
Are restrooms available at Dairy Queen Grill & Chill?
Yes, restrooms are available for customer use.
What nearby places can customers visit before or after dining at Dairy Queen Grill & Chill?
Customers might want to visit Central Village, Dothan's tradition shopping place, or dine at nearby restaurants such as Jeanettes Restaurant or Bistro Express Southern Cooking before or after their visit.
Is there a daycare or preschool near Dairy Queen Grill & Chill for families with young children?
Yes, Little Scholars Academy, a daycare and preschool, is located nearby for families needing childcare services.
How can customers reach Dairy Queen Grill & Chill using local transportation?
Customers can use Dothan Taxi and Transport, a nearby taxi and airport shuttle service, to get to Dairy Queen Grill & Chill conveniently.