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Wendy's

3.5
(775 reviews)

Business Details

(256) 350-5195

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3240 Point Mallard Pkwy, Decatur, AL
35603, United States

Hours

Reviews

3.5
775 reviews
5 stars
280
4 stars
159
3 stars
121
2 stars
60
1 star
155

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rude or inattentive service.

Food Quality

Food quality was inconsistent; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared items.

Cleanliness

Multiple reviews highlighted significant cleanliness issues, including dirty dining areas and unsanitary food handling practices.

Wait Times

Customers frequently complained about long wait times for food, both in the drive-thru and inside the restaurant.
  • JM
    Jo Magruder
    Feb 15, 2026
    5.0
    We stopped at this location just off I-65 for a quick lunch. First and foremost, the staff at this store are top notch young people. The pleasant girl with hair pulled back and glasses was very personable and helped us with our orders. Not only was she trying to take care of customers, but at the same time there was a man who was obviously mentally challenged who kept coming to her counter asking. her to reheat his same cup of coffee and mumbling and talking to himself. She never missed a beat and continued to deliver great service. The food was really good. Everything prepared quickly & fresh. As we were leaving I went to the counter to top off my coke and one of the young men from the back was there. We spoke for a minute. He was sweet and I think customer service is everything. As we were talking he apologized for not acknowledging me initially and said he keeps an eye out at all times on what's happening in and around the store. I hope they know what awesome young people they have there and treat them well. These are our future leaders.
  • CC
    clmwrx Clmwrx
    Nov 25, 2025
    4.0
    Sometimes fries aren't up to par, but they have always given me more fries than average Wendy's
  • TK
    Tabi Kat
    Oct 26, 2025
    5.0
    The food was fast and fresh! The workers were fabulous!
  • PP
    purduepicc
    Oct 19, 2025
    5.0
    Clean, fresh food, friendly staff
  • AB
    amelia breahm
    Oct 4, 2025
    1.0
    This is the nastiest restaurant I’ve ever witnessed. Someone brought an DOG inside and was just standing around where the food comes out while it sneezed and growled in someone’s arms. After cleaning our 2 tables because the tables and bench seats were covered in sticky stuff and crumbs, I went to fill up our drinks I saw caked on dirt and grime all over the counter around the condiments, straws and napkins. I took what ice I got from the grime covered screened drink machine and put some on the counter to try to scrape off all of the sticky and otherwise dirt and grime off as it was obvious that unless this restaurant has been opened for over 50 years it had NEVER been done. I cannot believe this place could stay in business. How does the health department allow this establishment to stay open?????

Frequently Asked Questions About Wendy's

What are the operating hours for the drive-thru at Wendy's in Decatur, AL?

The drive-thru is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to midnight on Friday and Saturday.

Is this Wendy's location in Decatur, AL currently open?

Yes, Wendy's at 3240 Point Mallard Pkwy, Decatur, AL is open and committed to serving quality food every day.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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