Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1241 Point Mallard Parkway in Decatur is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
782 reviews
5 stars
536
4 stars
159
3 stars
45
2 stars
17
1 star
25
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for being fresh and delicious, though some noted inconsistencies in portion sizes and cooking quality.
Service Issues
Several reviews highlighted slow service and lack of attentiveness from staff, with some customers experiencing delays in receiving their orders.
Cleanliness Concerns
While many customers appreciated the cleanliness of the restaurant, there were reports of unsanitary practices by staff and issues with food safety.
Pricing
Many customers felt the prices were high for the food offered, with some expressing that the cost did not match the value received.
Customer Service
Mixed feedback on customer service; while some praised the friendliness and efficiency of staff, others reported rude behavior and poor communication.
- MMMike Moore6 days ago5.0Standard Five Guys Store is clean and looks new. Service was fast and friendly.
- RTRenee TaylorJan 3, 20265.0Five Guys are in a class of their very own!!! The first time I discovered Five Guys was 13 years ago & I was truly impressed & I still am 13 years later!!! Every experience has always been absolutely wonderful. Their service is phenomenal & the food is scrumptious!!! It's always fresh, hot, made to order, & always accurate!
- KSKimberly SilversJan 1, 20263.0Too expensive!
- MSMatthew StoneDec 11, 20251.0Wow,wow,wow. I have never had a bad experience at five guys before until now. After putting in my order I waited approximately 15 minutes to get my food. There were several employees just standing around, seemingly waiting on the grill guy to come from the back. Once he came from the back everyone scrambled to make my food. To be clear this was the 1pm hour on a week day. There were no other orders being prepared while I waited. I get they get breaks and all, but what I don't get is three employees standing awkwardly while someone else is busy. Then when I get the food, the patties were the smallest meat I've ever recieved from five guys. It was similar to a McDonald's double cheeseburger meat. And I'm guessing because it's so thin, the meat was overcooked with the outside charred and the patty was dry. This grieves my soul as now one of the last good burger places has died. No wonder there was noone in there during lunch time. Sad sad day.
- TPTW PughNov 29, 20251.0All my previous experiences at various 5 guys locations prior to today (11/29/2005) were excellent. However, the in-store experience today at the 5 guys in Decatur, AL was bad. The place was not that busy since we went in after their lunch rush. Neither the Burgers nor the Fries were served hot. And it appeared that the workers may have initially made the burgers incorrectly then scraped off incorrect toppings and condiments.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 1241 Point Mallard Parkway accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for Five Guys in Decatur?
Five Guys is open daily from 10:30 AM to 9:00 PM.
Does Five Guys in Decatur offer delivery and takeout options?
Yes, this location offers both delivery and in-store pickup services.
How can I place an order or view the menu for Five Guys Decatur?
You can view the menu and place orders online at https://order.fiveguys.com/location/decatur/menu or through the Five Guys mobile app.
What payment methods are accepted at Five Guys Decatur?
They accept American Express, Discover, Mastercard, Visa, Apple Pay, Android Pay, and cash.
Are there gluten-free options available at Five Guys?
While buns and certain condiments contain gluten, you can order sandwiches without buns using wraps or bowls. However, cross-contamination risk exists. Check their nutritional and allergen charts for details.
Is Five Guys in Decatur family friendly and wheelchair accessible?
Yes, Five Guys welcomes children and has wheelchair accessible entrances, parking, seating, and restrooms.
Which nearby restaurants can I visit before or after dining at Five Guys Decatur?
Nearby options include Moe's Southwest Grill for Tex-Mex, Wings To Go for chicken dishes, Ninja Japanese Sushi & Grill for sushi lovers, and Panera Bread for coffee and bakery items.
Are there nearby hotels close to Five Guys at 1241 Point Mallard Parkway for out-of-town visitors?
Yes, nearby hotels include Ramada Inn, Econo Lodge, Econo Lodge Decatur South, and Parkway Inn and Suites, making it convenient for guests visiting Decatur to enjoy Five Guys.
What local retail and service stores are near Five Guys Decatur that customers might find useful?
Nearby you can find rue21 for clothing, Complete Dental for dental services, and AT&T Store for mobile phone needs.