Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty bathrooms and a messy exterior.
Operational Issues
The ice cream machine and drive-thru speaker were often reported as broken, leading to frustration among customers.
Food Quality
Several customers complained about food quality, including incorrect items, poorly prepared meals, and items being out of stock.
Management Concerns
Many reviews suggested a need for better management and staffing, with calls for new leadership to address ongoing issues.