Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported inconsistent food quality, with many experiencing cold, undercooked, or stale items.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Cleanliness
Several customers noted unsanitary conditions, including dirty dining areas and concerns about food handling.
Staff Attitude
Feedback indicated a lack of professionalism among staff, with some employees displaying negative attitudes towards customers.
MT
Meagan Thompson
Dec 31, 2025
5.0
Customer service was excellent!! Very kind friendly attentive staff, I sure appreciate awesome customer service
RR
Ridge Runner
Dec 30, 2025
5.0
Been in here many times. Service is always great; friendly employees. Order is just about always prepared quickly. Sometimes it can be a bit sloppy and thrown together though. All in all, they do an awesome job at making this fat man even fatter. What do you expect for 3 baconaters and a small Diet Coke?
MM
Maria Mayo
Dec 27, 2025
1.0
12/26/2025 4:01
Front counter cashier was amazing!!!! The manager short petite blonde on the other hand needs to check herself and leave whatever it was one other side of the stores doors!! I'm not some pissy keren or "one of those customers" I am the night assistant manager at a burger king so here's some pointers to a shift lead manager.....
1.coach and train ur employee when you can tell she don't know what to do!!!! DONT LEAVE HER HANGING!!! It make you look bad not her!!! Like being able to exchange my Old fries for fresh!!! She was waiting on YOUR RESPONSE to see what to do...make sure she know what she can and can't do!!! Mind u the manager is the one who made my fries BOTH TIMES!!! BOTH TIMES WERE OLD FRIES!!!
2. It's YOUR JOB as a manager to make sure ur Foodand customer service is up to standards!!! Example of what not to do is if fries have to be replaced they shouldn't be from same batch!!! And Hey friendly reminder smile when you have customers BC It doesn't matter if your having a shitty day , YOUR A MANAGER, your not crew U decided to be a manager in a hospitality industry (fast food) you need to pretent to like your job because here's the thing when you only have 2 customers and no one in drive thru, it's YOUR JOB TO SMILE!!! Even if you have to smile thru ur teeth!!!! Smile it 100% MATTERS!!!! I could even understand if you had been busy bc it's fast past and will give anyone a run for you money!!! All That being said because it had to be!!! I truly hope and pray that today was just a bad bad for you , that one bad day out of a million days type day!!! I PRAY TO THE LORD YOUR NOT ALWAYS LIKE THAT!!!! It's not fair to your customers or staff!!! Another thing both the cold foam coffees are disgusting!!! I believe you might want to check your expiration date on those!!!! Before you get someone sick they were that bad!!!! But I want to state again the young cashier was awesome and the guy on board (guy making the sandwichs) was also awesome!!!! Thank y'all you both are appreciated and I hope one day you can work with better management
NW
No Way
Dec 19, 2025
5.0
I ordered a double stack biggie meal for $5 and upgraded my drink to a small frostie. Can I just say that my burger was made SO PERFECT. The bun was fresh, the onions pickles and cheese were neatly placed on the burger and they held their shape. Burger wasn't nuked so the cheese wasn't melty with the ketchup is the reason I enjoyed the meal so much. Nice and neat. Perfect. And usually Wendy's everywhere doesn't serve small burgers really well but this one was perfect and delicious💗 I can't show a picture of it bcuz I ate it immediately. Ya that good. Thanx Wendy's in Cullman at the Pilot exit 304. 💗
TT
Travis
Dec 4, 2025
3.0
Drink machine was out of ice soda was flat workers didnt seem to know what to do about it had to ask to have my drink filled at the drive thru machine and they acted like I was asking them for there first born child
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of Wendy's at 1600 County Road 437, Cullman, AL?
This Wendy's location is open 24 hours a day, 7 days a week, including the drive-thru.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at this location has a drive-thru that operates 24/7.
Can I order Wendy's food online or through a mobile app?
Yes, you can order through the Wendy's app or at https://order.wendys.com for takeout, delivery, or curbside pickup where available.
What payment methods are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does this Wendy's location serve breakfast?
Yes, breakfast is served including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I contact this Wendy's location?
You can call the location directly at (256) 255-5725 or contact the Customer Care team via the Wendy's contact page, live chat, or by phone at 888-624-8140.
Are there nearby restaurants or places where I can continue my visit after dining at Wendy's?
Nearby you can find Dunkin' for coffee and bagels, Waffle House for breakfast and brunch, and Adapris Pizza Buffet for pizza lovers, making it easy to plan multiple meal stops.
Are there any nearby travel and convenience amenities close to this Wendy's?
Yes, Pilot Travel Center, Marathon gas station, and Shell are nearby for fueling and convenience needs, along with the Pilot Electric Vehicle Charging Station for EVs.
Is there access to banking and financial services near Wendy's?
Yes, Peoples Bank of Alabama and Western Union locations are nearby, useful for financial services while visiting the area.
What other fast food options are near Wendy's in Cullman, AL?
Aside from Wendy's, nearby fast food options include Hardee's and another Wendy's location for variety in quick dining choices.