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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude staff, incorrect orders, and long wait times, particularly in the drive-thru.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty bathrooms and unclean dining areas.
Food Quality
Customers frequently mentioned issues with food quality, such as cold items, missing ingredients, and poorly prepared meals.
Management Concerns
Several reviews pointed out poor management practices, including unprofessional behavior from managers and lack of staff training.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and quick service during their visits.
JH
Jay Heatherly
Feb 21, 2026
1.0
Well it happened again today. The last seven or eight times we've gone through the drive-thru, they say there's sweet and sour sauce in the bag when we ask. We never get the sauce even when we specifically ask them, they lie and say it's in the bag. I don't know anyone who likes their chicken nuggets without sauce. I guess we'll stop eating there until management can figure out who the liars are.
JF
Jim Fabel
Feb 21, 2026
2.0
This is the location in Cullman Alabama. We went through the drive-thru. But then we had to wait for our food along with four other vehicles. My wife went in to use the restroom while we waited. Store was disgusting. It was dirty, booths that you sit to eat the sink cushions were all ripped and worn out. The bathrooms were awful. If she had known that before we got our order we would have not eaten there. When we left and started down the highway we were eating our sandwiches which were Big Macs and found that they hardly had any Big Mac sauce on them and they were dry. Would not go back to this location.
SG
Sheila Goodwin
Feb 15, 2026
1.0
The person I called make fun of my accent worst McDonald's ever
TL
Tom Layow
Feb 10, 2026
1.0
This is shit location. We order Uber eats all the time they never get the orders right always missing items. They can't get anything right if they tried.
JG
Jessie Glover
Jan 29, 2026
1.0
Hands-down, the worst McDonald’s in the history of McDonald’s they’re always rude and hiding in the back of the store they have a whole stack of trays but don’t believe in putting food on trays and just rude they need to fire the whole staff and start over absolutely disgusting
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