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McDonald's

3.6
(1896 reviews)

Business Details

1425 2nd Ave SW, Cullman, AL
35055, United States
(256) 734-4073
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1425 2nd Ave SW, Cullman, AL
35055, United States

Hours

Reviews

3.6
1,896 reviews
5 stars
681
4 stars
437
3 stars
338
2 stars
157
1 star
283

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, with some waiting over 30 minutes, leading to frustration.

Food Quality

There were mixed reviews on food quality, with some praising hot and fresh items while others complained about cold, stale, or incorrect orders.

Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in the dining area and restrooms, affecting overall customer experience.

Staff Attitude

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of attention from employees.
  • MC
    MICHAEL CENA
    4 days ago
    1.0
    Dirty LOBBY. ORDER READINESS WAS VERY SLOW.
  • BW
    brantly windham
    Feb 25, 2026
    5.0
    Carson and Carlos worked relentlessly to get us our order on time. Big thank you to them for making my Mcdonald’s experience elite!
  • AA
    Adlinaid Acevedo
    Feb 8, 2026
    5.0
    This McDonald’s is probably my favorite one I’ve ever been to. My food is always hot, especially the fries! The employees are very kind and always try their best! The people complaining about wait time don’t understand that they are understaffed and are normally always slammed around lunch and dinner. If they are that upset about it they need to send in an application to help them! Either way love this McDonald’s and the employees deserve a raise for sure!
  • CT
    christina thomas
    Feb 5, 2026
    1.0
    Ordered on line. Sent my teenager to pick it up. It was 3 meals that’s it, she waited 45 minutes before they came out with the meal. That’s after they gave her 1 meal and parked her and didn’t want to remake it. We only go to this McDonald’s once in a blue moon and I will gladly start bypassing this one up, no matter what we order or when there is an issue!
  • CL
    Christine Lynn
    Jan 20, 2026
    5.0
    Went to the drive thru. The young lady that gave me my food was very friendly. She greeted me & started to ask me to pull up and they would bring my food out. She didn't even get finished asking me and it was ready. I didn't have to wait at all. She smiled and thanked me and gave me my food. I ordered my 2 cheeseburgers ketchup only so it would have been fine if I had to wait a bit. Fries were hot and fresh and the cheeseburgers. This McDonald's is 7 minutes from my hotel room . But I am sure it took me at least 10 minutes. Since it was dark and I was traveling out of town in a unfamiliar area by myself. By the time I made it back to my hotel room the fries were still hot and tasty. 🍟 🍔 If you have not tried the strawberries and cream fried pies you are missing out. The girl at the first window could have been at least a ltttle bit friendly though. Maybe she was having a bad night?? She just told me the total and handed me my change. Like she was thinking...." Here's your change!!! OK get moving...NEXT!!!! Usually you are greeted, told your total, handed your change and told how much you are being given back. She just gave me my change and stood there staring.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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