Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
817 reviews
5 stars
289
4 stars
198
3 stars
114
2 stars
58
1 star
158
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
A significant number of reviews mentioned cold or stale food, with complaints about the freshness and temperature of items served.
Cleanliness
Several customers noted that the dining area and bathrooms were not adequately cleaned, contributing to a negative experience.
Staff Attitude
While some reviews praised friendly staff, many others reported a lack of enthusiasm and professionalism among employees.
- EWElizabeth Wynn1 day ago1.0Just went through a few moments ago. Dined in. The dining room and restrooms were gross. The drinks in the lobby were ALL flat, no carbonation and no ice either. We ordered 3 combos ($40), waited for our food at least 10 minutes. Fries were cold, burgers were all luke-warm with WAY too much ketchup. The worst Wendy’s meals were have ever had. We won’t be back.
- SCSteven Crosby6 days ago1.0Ordered chicken sandwich biggie bag and 4 JR Cheeseburgers. Had to point out I didn’t get my nuggets, just an EMPTY BOX. Got my nuggets but the point is how do you put an empty box in the bag. My 4 cheeseburgers didn’t have any cheese but I had already left and wasn’t going back. Check your orders.
- LFLaTonya B. FoyDec 31, 20254.0I made a mobile order for a maple bacon chicken croissant combo with the homestyle potatoes 😋 When I arrived, I was greeted & handed my order.. It was hot and fresh and tasted so good!
- KHKen HarrisDec 25, 20251.0Don’t ever go here. There mobile pick up is a joke. The employees act like you are bothering them when you come in. And they are always out of something. Its the one In Calhoun next to the pilot. Drive through employees are very rude also. They will not help you just tell you to move on. If they worked for me they would be fired on the spot. They give your restaurant a bad name.
- LWLaretha WilliamsDec 18, 20252.0I go to Wendy’s before work. Order the EXACT same thing. Double stack biggie bag ONLY MAYO!!!! Sweet chili sauce sprite no ice extra sweet chili sauce. I’ve worked fast food so I run The order down the same every time! This is THE SECOND TIME this week I’ve gotten to work and have a fully dressed burger! The order taker did not ring it up right and so they made what she punched in: please train the people to place the order as the customer states if they’re not going to relay the message of how it’s made! Ion care how much it cost I would Like what I asked For.
Frequently Asked Questions About Wendy's
Is Cottondale Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's in Cottondale?
The drive-thru at Wendy's Cottondale is open daily from 6:00 AM to midnight.
Does Wendy's in Cottondale serve breakfast?
Yes, this Wendy's location serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery in Cottondale?
Delivery availability can be checked using the Wendy's app or at order.wendys.com by entering your delivery address.
What payment options are accepted at Wendy's Cottondale?
Wendy's accepts American Express, cash, Discover, Mastercard, and Visa.
Is there a Wendy's mobile app for ordering in Cottondale?
Yes, you can order via the Wendy's app, available on the App Store, or use the quick order link to place orders online.
Where is Wendy's in Cottondale located?
Wendy's is located at 3201 Buttermilk Road, Cottondale, AL 35453.
Are there any nearby coffee shops close to Wendy's Cottondale?
Yes, Dunkin' coffee shops are nearby, perfect for grabbing a coffee before or after your Wendy's visit.
What travel centers are near Wendy's in Cottondale?
Nearby travel centers include ONE9 Travel Center, Pilot Travel Center, Love's Travel Stop, and Tuscaloosa Travel Center, convenient for travelers stopping by Wendy's.
Are there any other fast food restaurants near Wendy's Cottondale?
Yes, nearby fast food options include Arby's, Taco Bell, Popeyes Louisiana Kitchen, Burger King, McDonald's, and Subway, offering a variety of choices.
How can customers reach Wendy's Cottondale for questions or feedback?
You can contact Wendy's Cottondale directly at (205) 562-9458, or through the Wendy's Customer Care team via their website or customer satisfaction survey.