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Brand Certified

Arby's

3.9
(797 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3430 Buttermilk Rd, Cottondale, AL
35453, United States

Hours

Reviews

3.9
797 reviews
5 stars
364
4 stars
203
3 stars
104
2 stars
45
1 star
81

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported mixed experiences with food quality, with some enjoying the meals while others received cold or poorly prepared items.

Service Issues

Numerous reviews highlighted inconsistent service, including missing items, long wait times, and unprofessional staff behavior.

Cleanliness

Several customers praised the cleanliness of the location, noting well-maintained dining areas and restrooms.

Staff Friendliness

Many reviews mentioned friendly and polite staff, although some experiences were marred by rudeness from certain employees.

Operational Hours

Customers expressed frustration over inconsistent operating hours, with reports of the lobby being closed and long waits in the drive-thru.
  • AS
    Adriano Da Silva
    Dec 20, 2025
    5.0
    Delicious food ✅✅✅
  • BB
    Billy Bentley
    Dec 11, 2025
    1.0
    shity service
  • AL
    Alyssa Lidy
    Nov 22, 2025
    5.0
    The young lady in the drive thru with nice nails was super friendly and the young gentleman who brought out my food was very respectful.
  • CB
    Chris Baker
    Nov 15, 2025
    4.0
    A little understaffed but the staff that was there done an excellent job.
  • TH
    Tracey Hinton
    Nov 14, 2025
    1.0
    They were not busy but told us to pull up…. I reminded them to ensure our requested sauces were in the bag and of course….. When asked to pull up, you are doomed…just our experience here…. Do we Double checked before leaving and of course we were missing items.. The guy brought it out and was very nice and fixed our issue…. However, upon getting home we realized after unwrapping our sandwich’s… That we were totally screwed! Ordered double roast beef… Advertised pic: Ordered Roast beef, should have went to Applebees and got 2 meals with an appetizer for 25.00. We spent way more and if this is the “ We Bring Tha Meats” this is FALSE ADVERTISING. Please ask your District G.M. to contact me as has been an on going issue… Just not to this level of concern. *** Staff was very polite/ friendly: Leading me towards upper management. In closing respectfully, you can’t brag about how “ You got tha meats”… and ROB/Lie/Mislead customers … Truth: Arby’s has “ Tha bread “… metaphorically and in Reality $$

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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