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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Chelsea, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 64 Chelsea Pointe Drive for the ultimate SONIC experience!
Feedback indicates a significant decline in customer service quality, with many customers reporting rude staff and long wait times.
Order Accuracy
Numerous reviews highlight issues with incorrect orders, leading to customer frustration and dissatisfaction.
Food Quality
While some customers enjoyed the food, there are consistent complaints about cold or poorly prepared items.
Management
The new management, particularly Pamela, received praise for improving service, but overall management issues remain a concern.
Cleanliness
Several reviews mention unsanitary conditions and a lack of proper maintenance at the location.
DC
David Coalburn
Feb 17, 2026
1.0
Please train your drive thru staff not to ask for a tip. It’s not a tipped position and they seem to expect it, and get offended when you don’t. Management built that. Management needs to correct that.
SS
Stephen
Jan 25, 2026
5.0
I have got to say the manager Pamela done more than what she should have for me to make things right that’s what we need more managers like her and a couple of her employees that I get my food from are always extremely nice one time they got an order wrong, and they greatly went in there and fixed it without saying a word. That is what we need more of thank you, Pamela.
JM
Jeffrey Morgan
Nov 15, 2025
5.0
This location consistently sends out my online order in a timely manner. The food quality is also consistently good.
SM
Sean Miller
Nov 5, 2025
1.0
I usually swing by here on my way home with the kids. Without even the slightest bit of exaggeration the past five trips, the orders have been wrong every time.. what’s even worse is we use the mobile app there should be no miscommunication as it’s written out right in front of you.
There is a complete lack of competency and care .
AC
Ally C
Nov 2, 2025
1.0
Awful. I don’t know what happened lately but we will not be back. The car hops are rude. The service is slow—I put a mobile order in for 1 kids meal and it still took 20 minutes and the food was WRONG. The run out of toys for kids meals, which is included in the price of the kids meals, they aren’t gifting you that toy out of the kindness of their heart, you are paying for it which means they are ripping you off. They don’t care. Do not bother.
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