Sonic Drive-In

3.5
775 reviews
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Business Details

64 Chelsea Pointe Drive, Chelsea, AL
35043, United States
(205) 678-5090
http://www.sonicdrivein.com/locations/us/al/chelsea/64-chelsea-pointe-drive/store-5916
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About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Chelsea, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 64 Chelsea Pointe Drive for the ultimate SONIC experience!

Location

Sonic Drive-In
64 Chelsea Pointe Drive, Chelsea, AL
35043, United States

Hours

Reviews

3.5
775 reviews
5 stars
280
4 stars
178
3 stars
117
2 stars
60
1 star
140

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, wrong orders, and rude staff, indicating a significant decline in customer service quality.

Food Quality

While some customers enjoyed the food, many complained about cold, undercooked items and incorrect orders, suggesting inconsistency in food preparation.

Management Concerns

Several reviews highlighted issues with management, including lack of staff training and poor operational oversight, leading to a negative customer experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and expressed satisfaction with certain menu items.
  • JM
    Jeffrey Morgan
    Nov 15, 2025
    5.0
    This location consistently sends out my online order in a timely manner. The food quality is also consistently good.
  • SM
    Sean Miller
    Nov 5, 2025
    1.0
    I usually swing by here on my way home with the kids. Without even the slightest bit of exaggeration the past five trips, the orders have been wrong every time.. what’s even worse is we use the mobile app there should be no miscommunication as it’s written out right in front of you. There is a complete lack of competency and care .
  • AC
    Ally C
    Nov 2, 2025
    1.0
    Awful. I don’t know what happened lately but we will not be back. The car hops are rude. The service is slow—I put a mobile order in for 1 kids meal and it still took 20 minutes and the food was WRONG. The run out of toys for kids meals, which is included in the price of the kids meals, they aren’t gifting you that toy out of the kindness of their heart, you are paying for it which means they are ripping you off. They don’t care. Do not bother.
  • RG
    Robert Green
    Sep 12, 2025
    3.0
    It's fast food. Nothing special. Tots are a wonderful thing though.
  • BM
    Brittain Mitchell
    Aug 30, 2025
    5.0
    There was only one person in there this morning so, there's this lady that was in there this morning I don't know if she's manager but she said this is her first time to open the store she's never open the store and she's by herself so she's having to take one order at a time and then complete the order and then move on to the next one so it took me 30 minutes and this was a doordash order so I had to wait 30 minutes for doordash order
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