Pizza Hut

3.7
266 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 411 Chelsea Crossroads in Chelsea, AL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
411 Chelsea Crossroads, Chelsea, AL
35043, United States

Hours

Reviews

3.7
266 reviews
5 stars
144
4 stars
32
3 stars
23
2 stars
13
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including unhelpful staff, rude interactions, and long wait times.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not prepared as requested.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold pizzas, undercooked items, and lack of flavor.

Delivery Issues

Several customers experienced long delivery times, with some orders taking over two hours to arrive.

Staff Attitude

Reviews noted a lack of friendliness among staff, with some customers feeling unwelcome or treated rudely.
  • JR
    Jenah Rogers
    Oct 3, 2025
    1.0
    We ordered a pineapple and bacon pizza and a pepperoni tonight. The pepperoni was loaded with pepperoni and the pineapple was loaded with pineapple only. No bacon. It was gross.
  • TS
    Tracie Stricklin
    Aug 16, 2025
    1.0
    Chelsea Crossroads Pizza Hut: A Masterclass in Misery My recent online order with the Chelsea Crossroads Pizza Hut was a complete failure, from the broken app to the abysmal customer service. After the app glitched and charged me for a non-existent order, I called the store. The manager was utterly unhelpful and unprofessional. She claimed the order didn't exist, insisted she was powerless to help, and then sarcastically told me to call headquarters. When I persisted, she promised a regional manager would call me immediately and then hung up on me. No one ever called. This establishment not only has a faulty online system but also management that seems to have no regard for customer satisfaction. I'm now out money and have been treated with shocking disrespect. I will no longer be a customer. Steer clear of this location if you expect to be treated with a shred of decency.
  • TJ
    tamara jenkins
    Jul 15, 2025
    2.0
    I order their special of the personal pan pizza along with parmesan cheese and red peppers it was about 5 of us that order everybody got what they order but me they charge me 1.25 a pc for both my co worker picked the order up and I didn’t have all of my order I have been call ing the restaurant since 12 noon today no answer but I will be up there tomorrow for my 3.00$ please believe thanks Not a happy camper cause it don’t take 2 mins to see what the phone call is about, don’t run a special if you can’t handle it
  • SW
    Shayla Wilson
    Jul 15, 2025
    1.0
    First everyone in there looking stressed and like they hate their job. One guy I don’t know if he was quitting or just fed up. The lady at the register didn’t greet anyone just what’s your name & looking lost & stressed too. Definitely not a friendly environment. My first time going be a travel nurse in Sylacauga & that will be my last time. Definitely not work $4 wings
  • AB
    Ailaina Butler
    Jul 10, 2025
    1.0
    On Monday I placed a 25$ order for pizza it was cold and it had the wrong toppings when I tried to get a refund I called them and they kept saying “police station” or this is a prank call and kept hanging up in my face I’m very disappointed.

Frequently Asked Questions About Pizza Hut

Looking for great pizza deals in Chelsea, AL?

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Where can you get food delivery in Chelsea, AL?

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