Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,288 reviews
5 stars
440
4 stars
269
3 stars
242
2 stars
107
1 star
230
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude staff, poor communication, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
While some customers praised the freshness and taste of the food, many others complained about cold items, incorrect orders, and overall mediocre quality.
Cleanliness
Several reviews highlighted unsanitary conditions, particularly in the bathrooms and dining area, which negatively impacted the dining experience.
Customer Experience
Mixed feedback on customer service, with some praising friendly staff while others reported rude interactions and long wait times.
Technology Problems
Customers experienced issues with kiosks and mobile orders, leading to confusion and delays in receiving their food.
- ALangeldolls lpsOct 18, 20252.0Ordered a hamburger without a bun for a family member with a gluten intolerance. Overheard the employees make like 10 snarky comments about the fact it was ordered without a bun, and then put a bun on it anyways. Just fulfill the order as it's written!! So irritating.
- JJj.—Sep 14, 20251.0Kiosk not working, workers not actively working the front counter…not stoping at this McDonald’s again.
- AGAntoine GraySep 13, 20251.0I paid for a S’mores McFlurry and wasn’t even told they were out of it. No one offered me an alternative until I went back inside and showed my receipt. Only then did the employee finally say they didn’t have it and gave me an Oreo McFlurry instead — which costs about $2 less. Very frustrating experience and poor communication.
- EBErnest BaggettSep 1, 20251.0If you look up the definition of dysfunction you find this place. We stopped by for lunch and mid way through our order just walked out. Four different coustomers had some type of issues with their order and were back up at the counter complaining to a staff who did not care to correct the problems. Do your self a favor and go anywhere else. If you stay good luck and maybe it won't be that bad for you.
- BMBrittain MitchellAug 30, 20254.0This place stays busy. I was picking up a doordash order but they definitely stay busy in the mornings
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Chelsea, AL?
McDonald's in Chelsea, AL is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 6:00 AM to 10:00 PM.
Can I use the drive-thru service at this McDonald's, and what are its hours?
Yes, the drive-thru is available daily from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, with extended hours until midnight on Friday and Saturday.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
How can I place an order online or through an app for McDonald's?
You can order online through https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on the Apple App Store and Google Play Store.
Does this McDonald's location offer any rewards or promotions?
Yes, you can earn points for free food through MyMcDonald's Rewards. Learn more at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What services are offered at this McDonald's?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby fast food options are close to this McDonald's for variety?
Nearby options include another McDonald's and Taco Bell, both less than a short drive away, providing alternative fast food choices in the area.
Are there any convenient places nearby for postal or package services?
Yes, the United States Postal Service and The UPS Store 7062 are nearby, perfect for handling mailing or shipping needs before or after your visit.
What other amenities or stores can I visit near this McDonald's?
Nearby you can find automotive parts at AutoZone Auto Parts, fitness facilities like Anytime Fitness, and shopping at Dollar Tree and Trilogy Threads Boutique.