Arby's

4.0
531 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
300 South Blvd, Brewton, AL
36426, United States

Hours

Reviews

4.0
531 reviews
5 stars
264
4 stars
136
3 stars
59
2 stars
20
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and order mix-ups.

Food Quality

Mixed feedback on food quality; some customers enjoyed their meals while others reported cold, stale, or poorly prepared food.

Cleanliness

Several customers praised the cleanliness of the restaurant, noting well-maintained dining areas and restrooms.

Order Availability

Frequent complaints about being out of menu items, particularly roast beef, and inconsistent service hours.

Speed of Service

Inconsistent service speed reported, with some customers experiencing long wait times while others noted quick service.
  • SH
    Suzanne Hanscom
    Oct 18, 2025
    1.0
    Rude at the drive thru. It was not busy and they were outside. We went to the drive thru and ordered 2 meals. We get to the window, pay and she hands us one drink and our bag with two sandwiches, steak nuggets and a drink. We told her we ordered the meals and she said "I didn't her you say meals" and closed the window and walked away. We sat there and she came and opened the window and said "yes" and we just ordered a LG fry to share and I had a water already. No effort to allow us to get what we wanted. Customer service isn't what it use to be. The food was not fresh, the steak nuggets tasted like beef jerky, way to salty and were so dry they could make you choke. We have stopped here before and everything was great. This time was not!!!
  • JL
    James Lawry
    Sep 27, 2025
    4.0
    Didn't have sandwiches we wanted then didn't have buns for other sandwich.. didn't seem to care that we were there.. their phones were more important than taking care of customer
  • RA
    Roger Anderson
    Sep 22, 2025
    1.0
    This is the worst arbys I've ever been to. Every time I come here after 8:00 they say they're out of everything. Tonight I came in at 9:14 p.m. and they said they were out of roast beef, if they are really out of roast beef then there needs to be a management change. My Guess is this the employees Ihave already done all their closing tasks and are being lazy
  • DM
    Dennis Maddox
    Sep 4, 2025
    5.0
    Cleanest restaurant in town
  • LH
    Lena Holliman
    Jul 30, 2025
    1.0
    Unable to order a Roast beef sandwich, we were told the GM told CSR not to start more. Really its 8:15pm and shows open til 11pm! What! Your kidding!!!! Ok