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Wendy's - Closed

3.2
(918 reviews)

Business Details

10393 Hwy 5, Brent, AL
35034, United States
(205) 926-4943
https://locations.wendys.com/united-states/al/brent/10393-hwy-5

About

Fast Food RestaurantBreakfast RestaurantWendy's
This Wendy's location is permanently closed.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's - Closed
10393 Hwy 5, Brent, AL
35034, United States

Hours

Reviews

3.2
918 reviews
5 stars
269
4 stars
178
3 stars
156
2 stars
91
1 star
224

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers experiencing poor service and long wait times.

Food Quality

Mixed feedback on food quality; while some enjoyed their meals, many reported issues with cold, stale, or poorly prepared food.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant and restrooms, with complaints about flies and dirty dining areas.

Availability of Items

Frequent reports of being out of menu items, leading to customer frustration and dissatisfaction.
  • BA
    Brandon Allen
    Nov 26, 2025
    1.0
    I asked about getting charged for the frosty and large drink and the employee said I didn’t her tell I only wanted the frosty. I said ok, but then she started raising her voice repeating that I had to tell that. I said, I understand, calm down, it’s not that serious. She then told me not to tell her to calm down then other employees came to her rescue. I’m like, people look at me, I’m smiling. It’s OK! She eventually calmed down and apologized. I told her we are good, but another employee told her not to apologize to me. After I left the store, another worker in my crew truck said they were talking about throwing boiling water on me after I walked out. I know good help is hard to find but this was ridiculous because it wasn’t just one employee. My crime was questioning being charged for both and I understood the explanation, but they were truly offended that I even asked.
  • BK
    Bryant Key
    Nov 4, 2025
    1.0
    Guys at the window make you pull up to rig the clocks going to corporate I guess. Makes it seem like they had you out of there MUCH quicker. Whatever. I don’t expect too much. I’ll wait. HOWEVER. When I drank the Unsweet tea I ordered it had an alcohol/ammonia taste and burned my throat. I immediately threw it away and washed my mouth out but I had drank a good gulp. I am experiencing confusion today. Do not go here. Avoid at all costs. Health hazard to the public.
  • MG
    mary gatchell
    Oct 16, 2025
    4.0
    Wendy's seems to have stepped up thier game. Fries were hot, crisp and tasty, chicken sandwich also good except for some sad wilted lettuce.
  • CI
    Chris Isbell
    Sep 14, 2025
    1.0
    Was hungry so me my wife n my daughter stopped here. It is usually not this bad but? Got the 4 for 4 .. the fries was cold n soggy n the meat ( if u want to call it that) was kinda dry ! Felt like I was eating a dry bun with pickle n onion! It really turn me off on going to another Wendy's? Nuff said!

Frequently Asked Questions About Wendy's - Closed

Is 478 - Brent Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's in Brent, AL?

Wendy's in Brent, AL is open daily from 7:00 AM to 10:00 PM.

Brand Certified Facts from Wendy's - Closed

Wendy's - Closed partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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