Brand Certified
Dairy Queen Grill & Chill
3.8(539 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
1905 US Highway 431, Boaz, AL
35957-5915, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(256) 281-9305
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.8
539 reviews
5 stars
264
4 stars
108
3 stars
48
2 stars
35
1 star
84
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, rude staff, and incorrect orders, leading to frustration.
Ice Cream Availability
Many reviews mentioned that the ice cream machine was often broken or out of service, impacting customer satisfaction.
Cleanliness Concerns
Several customers noted unsanitary conditions in the restaurant and restrooms, which negatively affected their experience.
Mixed Food Quality
While some customers enjoyed the food, others complained about cold meals and incorrect orders, indicating inconsistency in food quality.
Positive Experiences
Despite the negative feedback, some customers praised the ice cream and friendly service during their visits.
- MCMarjorie Castro2 days ago1.0Our burger was cold and the cheese was not melted on it. The ice cream in the fridge was rock solid. Had to hold it against the car heater so it could melt and it tasted expired.
- APAmanda Patterson2 days ago1.0Order food from door dash from here and my food was extremely cold my husband wanted the new flamethrower tenders they were out they gave him ranch dressing that was ruined and smelt like milk that had been ruined for a while. I called up there they did fix it but not the point all my food was cold and all got was well we can remake it. They need to get this store together posted a picture of the ranch dressing. And the drinks didn't even have ice in them
- AMAngela Murdock6 days ago1.0Me and my family went in on a Fridays afternoon at 6. We waited 36 minutes for our food, when we finally started getting it they brought out our 2 banana splits which the bananas was completely frozen, there was about half a spoon of chocolate and even less strawberry syrup then chocolate, there was a lot of pineapple. I complained and the lady just said "oh that's weird" but would not make it right. When the bananas finally thawed enough to eat them they had a really nasty taste. The banana splits was not edible. The rest of our order was good except it taking so long it was 47 minute wait.
- SAShane AlexanderFeb 22, 20265.0The restaurant was very clean, staff was very friendly Shauna I believe was her name. Finally got the ice cream kinks worked out and it is up and running 🥳 the GM there is great. Love coming here
- OKOG SEIGE KINGJan 19, 20261.0It's a dq
Brand Certified Facts from Dairy Queen Grill & Chill
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