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Arby's

4.1
(540 reviews)
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Business Details

680 Us Hwy 431, Boaz, AL
35957, United States
(256) 593-7922
http://www.arbys.com/locations/us/al/boaz/680-us-hwy-431/store-5131
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
680 Us Hwy 431, Boaz, AL
35957, United States

Hours

Reviews

4.1
540 reviews
5 stars
280
4 stars
132
3 stars
73
2 stars
18
1 star
37

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food freshness, temperature, and portion sizes, with many describing food as cold, old, or poorly prepared.

Customer Service

Mixed reviews on customer service; while some praised friendly and attentive staff, others reported rudeness and poor service experiences.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others mentioned unsanitary conditions, particularly in the bathrooms.

Order Accuracy

Numerous complaints about incorrect orders and missing items, leading to frustration among customers.

Drive-Thru Experience

The drive-thru service received mixed feedback, with some praising efficiency while others experienced long waits and poor communication.
  • JD
    Jason Dunn
    Feb 7, 2026
    1.0
    Gave this place multiple chances this year 2026, but every trip has been a huge disappointment in food freshness, quality, and quantity. Food was dry and taste like it was cooked hours before. Meat was skimpy and just thrown on the bun. The burgers were not fully cooked in the middle and taste dry. The fountain machine ice dispenser and drink dispensers need cleaning. Food prep could be taken more serious and at least show you care about your job and work a little. When it’s dark outside, turn on the outside lights and sign. I’m beginning to wonder if there is such a thing as district managers that check their assigned stores anymore - apparently not.
  • JW
    Jeff Weston
    Jan 21, 2026
    5.0
    Nothing like a nap after eating Roast Beef
  • KH
    Kartr Higgins
    Nov 11, 2025
    1.0
    $12 for a gyro, it was hard. I think I somehow wound up with left overs from lunch.
  • RM
    Rebecca Majzel
    Nov 6, 2025
    1.0
    Had to go around the drive thru 3 times just to get served. After calling numerous times and geting no answer. Costumer service is horrible.
  • CJ
    Cameron James-Napier
    Oct 12, 2025
    5.0
    Excellent. The steak nuggets are the best. Please keep them
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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