Wendy's

3.4
1644 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9870 Parkway East, Birmingham, AL
35215, United States

Hours

Reviews

3.4
1,644 reviews
5 stars
552
4 stars
359
3 stars
262
2 stars
135
1 star
336

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rudeness and long wait times.

Food Quality

Many reviews mentioned cold or incorrect food orders, with some customers expressing disappointment in the taste and freshness.

Cleanliness

The restaurant was often described as unclean, with dirty floors and restrooms, contributing to a negative dining experience.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, including being distracted or unhelpful.

Management Issues

Customers suggested that management needs to address staffing and operational problems, as many felt the location was poorly managed.
  • KR
    Katheren Rogers
    Nov 14, 2025
    1.0
    Came in to get a quick bite. Went to the bathroom first to use the bathroom it was nasty and you could smell the weed coming out of the men’s bathroom where they came out laughing while the weed smell just rolls on out. Ordered some food got our drinks and the counter by the drink fountain nasty the tables are nasty. They gave us dirty trays and wet. I got a baconator and my meat is cold as all get out. I would highly recommend skipping this restaurant if you’re in the area.
  • DR
    Desiree Ramos
    Nov 13, 2025
    1.0
    Waited over 15 minutes for a grilled chicken wrap: whole place was empty no customers and just horrible staff.
  • CG
    cello girley
    Nov 13, 2025
    1.0
    Been waiting almost a month for them to give me a refund for my order. Ive called corporate and it's waiting on the restaurant because they have to approve it. They did not tell me before I ordered the item that it was out of stock so it was to late to cancel it. This was back on Oct 18. And they still haven't processed my refund.
  • GD
    Good Day
    Nov 2, 2025
    1.0
    Gave me food poisoning. They are gonna hurt someone its not okay to do business this way
  • MS
    Michelle Rivers Smith
    Oct 1, 2025
    2.0
    Today vs back in the day when restaurants really cared about the quality of the food. The taste of the foods have declined tremendously every where. What kills me is how they cut back on ingredients or stop all together. But they increase the price and take away flavor, heat control, freshness. Never thought Wendy's would bow down but they have joined the restaurants on my list of last or never again. I use to be crazy about Wendy's and what have they done ro the chili 😩

Frequently Asked Questions About Wendy's

Is Huffman Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.