Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported slow service, long wait times, and unresponsive staff, particularly in the drive-thru.
Food Quality
Many reviews mentioned cold, old, or incorrect food orders, with some customers experiencing food poisoning.
Cleanliness
The restaurant was often described as dirty, with unclean bathrooms and dining areas.
Customer Service
Numerous complaints about rude or unprofessional staff, with some positive mentions of individual employees.
Inconsistent Experience
While some customers had good experiences with food and service, many others reported consistently poor experiences.
CC
CowabungaDude
1 day ago
1.0
This was far the worst experience of my life. These people are lazy to the bone. They don’t have no communication no customer service nothing please don’t choose this Wendy’s as your restaurant of choice
DK
Dolice Kelley
Feb 24, 2026
1.0
Everytime I have been here their was something wrong no chill the computer down we out of this we out of that one time the cashier asked me if I gave tips
MH
McKenzie Hudson
Feb 12, 2026
1.0
It was a piece of hair in my food, Im highly upset. They messed my burger up.
JD
Jane Draven
Feb 1, 2026
1.0
Why sell fries if you're not giving ketchup when I asking for it. This Will be the last time I order from this store. You have lost my business
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 6:30 AM to midnight.
Is this Wendy's location in Birmingham, AL currently open?
Yes, this Wendy's location is open and committed to serving customers every day.
Does this Wendy's offer breakfast options?
Yes, breakfast is served including combos, sandwiches, coffee, and sides available via the app or website.
What payment methods are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food for delivery or takeout from this location?
Yes, delivery and takeout are available. You can order through the Wendy's app or website.
How can I provide feedback or contact this Wendy's location?
You can reach out via the Wendy’s Contact page, call (205) 854-3040 directly, or fill out the Customer Satisfaction Survey using your receipt details.
Where can I find detailed nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on the Wendy's website, app, and in-store with assistance from staff if needed.
Are there any nearby convenience or gas stations where I could fuel up before visiting Wendy’s?
Yes, Citgo and Shell gas stations with convenience stores are near Wendy's, convenient for customers stopping by to refuel and grab a meal.
What automotive services or dealerships are nearby that customers might visit alongside Wendy’s?
Nearby automotive services include Motor Cars Of Birmingham, Durrell Tire & Auto Inc, American Car Center, and Dixie Motors of Birmingham, offering a range of automotive sales, repairs, and parts.
Are there any popular eateries near Wendy's where customers might enjoy additional dining options?
Yes, customers can also visit American Deli (chicken restaurant), El Rincon Tienda Mexicana, Costa’s Barbecue, and Taqueria Valencia nearby for diverse dining experiences.
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