Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Birmingham, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 313 Valley Avenue for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
2,127 reviews
5 stars
870
4 stars
473
3 stars
289
2 stars
150
1 star
345
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, with many expressing frustration over long wait times and incorrect orders.
Food Quality
While some customers enjoyed their food, many others complained about cold, overcooked, or incorrect items, indicating inconsistency in food preparation.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty cups and concerns about food safety, contributing to a negative dining experience.
Management Issues
Customers highlighted poor management practices, including staff behavior and operational inefficiencies, leading to dissatisfaction with the overall service.
- LHLarry Ver Hoef1 day ago1.0They made us wait for over 10 min after we placed our order when there was no body else there. I finally Got up and went inside and it was just sitting there waiting for our food and it was cold. The head guy complained that he was the only one delivering orders, but there were plenty of workers there, and my wife said the same guy was talking to somebody at their car for over 5 min. When we got home our order was wrong. And we were overcharged.
- KSKennedy SusanneDec 21, 20255.0I have always loved sonic and this has been the best location I’ve ever been too! I stop by a lot as I live close by, and I’ve always had a great experience. Lovely staff and great food!!!
- KGKarlyn GallowayDec 19, 20251.0Philly meat was dry and my tater tots were cold. I had it at the Valley Avenue store the day before and it excellent.
- NSNatal S.Dec 13, 20251.0Ordered a Oreo milkshake tonight. I basically got a freaking sorry excuse of a Oreo sundae in an 20oz cup. There were only a few Oreo crumbs sprinkled on top. When ordering a milkshake I expect the topping to be blended in but there was nothing blended in this “milkshake”. Disappointed that the person that made this thought it was acceptable to send it out knowing they didn’t blend it. Didn’t want to take it back after pulling off because you never know if someone will tapper with your food. So now I’m going to get a pack of Oreo cookies from the gas station to add to this cup of vanilla ice cream I just paid freaking milkshake prices for…SMH!!!
- BRBrittney RoweDec 13, 20251.0VERY UNPROFESSIONAL!! I ordered two small strawberry sundaes. I forgot my debit card. I proceed to order on the App and pull around. It was taking longer than usual. I saw one worker outside. I politely yelled, “excuse me”, to get the workers attention to ask about the sundaes. She gets an attitude and tells me she’s not a “ car hop”. I told her I did not know that, I was just looking at the sonics sweatshirt! She still gets an attitude for asking how long it will be for TWO SUNDAES! I hate this location! Always have so many problems! Get better management in there immediately! Will never return back to this location if my life depended on it!