Pizza Hut

3.3
347 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 4500 Montevallo Rd in Birmingham, AL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
4500 Montevallo Rd, Birmingham, AL
35210, United States

Hours

Reviews

3.3
347 reviews
5 stars
150
4 stars
54
3 stars
12
2 stars
24
1 star
107

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers praised the food as delicious and fresh, though some reported issues with undercooked or incorrect orders.

Customer Service

Feedback on customer service was mixed; while some staff were described as friendly and helpful, others were noted for being rude and unprofessional.

Cleanliness

Several reviews highlighted concerns about cleanliness, particularly in the dining area and bathrooms.

Order Accuracy

Numerous customers experienced issues with incorrect orders or missing items, leading to frustration.

Service Speed

While some customers appreciated quick service, others reported long wait times and delays in order fulfillment.
  • JB
    Justina Berry
    Nov 4, 2025
    5.0
    I would like to shout out whoever worked the hours between 3-4 yesterday and to whoever made my food thank you‼️ it was delicious. Everything was correct and fresh I was having problems with the app to change a few things but I called and they fixed the problem for me. I been eating pizza hut sense I was a little girl and yall haven't disappoint me yet
  • DR
    Devonta Rips
    Aug 13, 2025
    5.0
    This is a real good spot. The food is good in the service is quick
  • ES
    Erik Smith
    Aug 9, 2025
    2.0
    I’ll say the food cooked right and no issue with the food. My issue is the customer service (or lack of.) the guy in the video was busy talking on his phone the whole time I was there. I stood at the counter for a few and he never acknowledged me. Finally he looks at me while talking on his AirPod and says “what you need”? Everything from the way he’s dressed, to lack of customer service, to his personality represents your company badly. I realize these days it’s hard to get good employees, but there must be some kind of standard and dress code.
  • DM
    David Miller
    Jun 25, 2025
    5.0
    I made a mistake with my pizza order and Kelvin Went out of his way to fix my mistake. Really recommend this place. David Miller
  • JH
    Jesse Hidalgo
    Jun 25, 2025
    1.0
    My Not-So-Great Pizza Hut Experience You know, I was really looking forward to a nice lunch today, but my visit to Pizza Hut pretty much squashed that. Instead of enjoying an actual meal, I ended up gnawing on a protein bar just to keep from starving, all thanks to how things went down. Right off the bat, the place looked pretty grimy. The front door was visibly dirty, like it hadn't seen a good cleaning in ages. Then I walked in, and it was crickets – nobody even bothered to look up or say hello. Just past the counter, there was this soda machine, clearly marked "out of order," and it had that look like it'd been broken for a long time. Finally, someone asked if they could help me. I told them I had a mobile order, and they just said there were a few orders ahead of mine. My pickup time came and went, and then I noticed this board behind the counter flashing red. I'm guessing it's their system for tracking order times or something, supposed to give you an idea of when your food will be ready. Well, it was definitely telling them that orders were way overdue. Instead of actually getting the food ready, it seemed like they were just clearing the orders off the screen and marking them as "done." I can tell you for sure, my order wasn't ready. So, here I sat, 17 minutes after I got there, completely empty-handed when my order was supposed to be ready for pickup. My lunch break is only 30 minutes, and they pretty much wasted the entire thing. I just gave up and left. Thankfully, I chose to pay at the store when I ordered. Seriously, if you value your time and need your food on schedule, you might want to skip this particular Pizza Hut.

Frequently Asked Questions About Pizza Hut

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