McDonald's

3.3
1468 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
732 Lomb Ave, Birmingham, AL
35211, United States

Hours

Reviews

3.3
1,468 reviews
5 stars
446
4 stars
275
3 stars
278
2 stars
157
1 star
312

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, often citing disorganization and unprofessional behavior from staff.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh meals while others received cold or improperly prepared items.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant and restrooms, contributing to a negative dining experience.

Staff Attitude

Customer interactions with staff were frequently described as rude or unhelpful, impacting overall satisfaction.

Inconsistency

The quality of service and food varied significantly depending on the time of visit and the staff on duty.
  • LV
    Luis Vazquez
    5 days ago
    5.0
    Pase en hanceville !! Un publo chico !! No mucha gente y fue un servicio rápido y bueno !!
  • CH
    Courtney Hill
    Nov 13, 2025
    2.0
    Very very slow..especially in the dt. I did a mobile and still sat and waiting in the drive thru line with only myself and 2 other cars for at least 20 mins. No apology about the wait. The order taker on speaker even waited a while to speak to the 2 cars ahead of me. There was one employee on their phone outside by dt and even heard her say "oh we have a line, I should get back in there". Did she? Nope. Continued to talk loudly on the phone while looking at us in dt line like it was an inconvenience. Do not recommend if you need any type of "quick" service. Go somewhere else.
  • JR
    Jeffrey Richardson
    Nov 12, 2025
    1.0
    Took a while to be able to order. Food was too messy. Mayonnaise was everywhere. Young lady at drive thru window was nice.
  • WM
    Willie May
    Nov 3, 2025
    1.0
    I have a problem with the drive threw I made order the younge lady at the first window repeated my order back to then I paid , then I get to the pickup window this lady asked me what did I order dont they have a monitor at that window this is the 3rd time this happened and after I told her she got my drinks wrong twice .I have never seen this at McDonalds before have to do better
  • AS
    Archibald Swindler
    Oct 15, 2025
    1.0
    I feel compelled to recount an exceedingly disappointing experience at this McDonald’s location. In the spirit of modern convenience, I placed my order ahead of time through the McDonald’s mobile application — a tool ostensibly designed to save one both time and patience. My modest request? A single Filet-O-Fish meal, accompanied, I had hoped, by the simple joy of Monopoly game pieces. Upon arriving at the drive-thru, I was met not with efficiency, but with an inexplicable delay of approximately twenty minutes. I waited, stationary and increasingly incredulous, as the purpose of “ordering ahead” dissolved into absurdity. Eventually, faced with no food, no updates, and no sign of progress, I was forced to cancel my order entirely. To depart a McDonald’s both hungry and Monopoly-less is an indignity I would not wish upon any patron. I did not ask for haste beyond reason — merely for the timely fulfillment of a single sandwich. The experience, regrettably, was the very opposite of fast food. In conclusion, my encounter at this establishment was characterized by inefficiency, disorganization, and the unfulfilled promise of both sustenance and sweepstakes. I remain deeply dissatisfied and, more tragically, still without my Filet-O-Fish.

Frequently Asked Questions About McDonald's

What are the operating hours for dining at this McDonald's location?

This McDonald's location operates 24 hours a day, 7 days a week for dining.

What are the delivery hours for this McDonald's?

Delivery is available daily from 6:00 AM to 11:45 PM, except on Fridays and Saturdays when delivery extends to 12:45 AM.