McDonald's

3.1
1610 reviews
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Business Details

2201 Bessemer Hwy, Birmingham, AL
35208, United States
(205) 780-5841
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2201 Bessemer Hwy, Birmingham, AL
35208, United States

Hours

Reviews

3.1
1,610 reviews
5 stars
472
4 stars
262
3 stars
256
2 stars
151
1 star
469

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20-30 minutes in the drive-thru and for mobile orders.

Staff Attitude

Numerous reviews highlighted rude and unprofessional behavior from staff and management, contributing to a negative customer experience.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poorly handled food, leading to dissatisfaction.

Food Quality

Feedback indicated that food was often served cold or not fresh, with several customers expressing disappointment in the overall quality.

Management Issues

Several reviews pointed to poor management practices, including lack of training and accountability, which negatively impacted service and staff behavior.
  • AB
    Andrew Burns
    Nov 15, 2025
    1.0
    After 9pm employees have a nasty attitude. Will never come back
  • YK
    Yung King
    Nov 4, 2025
    1.0
    They are sorry employees hours late for work don’t have the store open on time never management is pathetic excuse for supervisors both women are slow rude unprofessional and never on time to open the store but in the store playing when it’s 545am and supposed to been open at 5
  • HH
    Haley
    Oct 19, 2025
    1.0
    They deserve zero stars. Horrible attitude from employees and drive thru speed is insanely slow. Be prepared to wait 30mins to get your food. Shame on this McDonald’s location.
  • TJ
    Tania Jeter
    Oct 14, 2025
    1.0
    This store is horrible, the store never opens on time and the person is rude, I placed a mobile order at 6:15am and the person comes to the window, we not open yet, I ask so what time do you open, I place a mobile order, she states you need to cancel cause we not open yet. I come to this location for coffee everyday, because it's convenient for me. So now I have to keep calling because they won't answer to phone to try and get the order canceled. Y'all need to shut that location down
  • BC
    Berkeley Carver
    Oct 10, 2025
    1.0
    If there was a lower score available I would give it. The level of stupidity must be high for staff to just dump a drink in a bag loosely, and I mean like it was a near to empty large bag with another smaller bag inside but that only sandwich and fire in it so it was too big of a bag to have attempted doing something so careless, like you really thought that was a acceptable. No way would it have resulted badly, right???? Wrong. Drink spilled all over myself, my seat and my console. I wasted my time and fuel on a trip to that McDonald’s location and from it to the person who ordered it all for nothin. What I got is a sticky mess awaiting me tomorrow, a negative rating that will impact my deliveries and a ruined night!! Who handles hiring?? Yall need to do better damn!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's on weekdays?

McDonald's at 2201 Bessemer Hwy is open from 5:00 AM to 2:00 AM Monday through Thursday, and until 4:00 AM on Friday.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru that operates from 5:00 AM to 2:00 AM Monday through Thursday, until 4:00 AM on Friday, 24 hours on Saturday, and from 4:00 AM to 2:00 AM on Sunday.