Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported extremely long wait times, often exceeding 20-40 minutes for simple orders.
Customer Service
Numerous reviews highlighted rude and disrespectful staff, with many customers feeling ignored or mistreated.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, or poorly prepared food.
Cleanliness
The restaurant was frequently described as dirty, with unsanitary conditions noted in both the dining area and restrooms.
Food Quality
While some customers mentioned fresh food, many others reported that the food was often cold or not prepared as requested.
JS
Jonathan Stowe
6 days ago
1.0
Just plain awful I just left never experienced this bad of customer service. If I was you I would just go some were else
DL
Drew Logullo
Feb 21, 2026
1.0
This McDonald’s moves at a pace that suggests the burgers are being hunted, not cooked.
You pull into the drive-thru and immediately age a year. By the time you get to the window, you’ve reconsidered your entire life and possibly learned a new language. And then (plot twist) the order is wrong anyway.
Nothing like waiting 45 minutes for fast food and leaving with a mystery bag. Honestly feels less like McDonald’s and more like a patience simulator.
YB
Yancey Brown
Feb 13, 2026
1.0
I wish, wish, wish there was some sort of possible way to leave 0 stars or even negative stars. They had the lobby locked up at 7:30 PM on a friday so my fiancè couldn't use the restroom. We got into the drive thru and ordered a large fry and two cokes, sat there for 35+ MINS!!!! I understand being busy, but they weren't so busy that the blue haired cashier couldn't hang out the window talking with her friends in the car in front of us. Behind me were two motorcycles and another car who sat simply waiting for their order to be taken for over 15+ mins!!! FYI, blue haired girl hanging out the window was the one taking orders. Everyone just left at this point, me and 3 others just went across the street to BK! What kind of establishment promotes their employees to act like that? If you ask yourself "why not just leave", well its because theres a concrete divider separating the drive thru from the parking lot. So once youre stuck, youre stuck! Good thing everyone behind me were on the same page so we could just leave.
PM
Paula “The Traveling Unicorn” Moore
Feb 12, 2026
5.0
Out of ALL the McD's we've been to in 4 or 5 counties, they ALWAYS get our order correct every time!
SV
Steven Vaughn
Jan 31, 2026
5.0
Huge improvement in the past few months. Not sure if it’s new employees or management changes but way to go. I love the friendly employees at drive thru and the food is fresh, not stale and old. Keep it up.