McDonald's

3.4
1277 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2116 Pinson Valley Pkwy, Birmingham, AL
35217, United States

Hours

Reviews

3.4
1,277 reviews
5 stars
416
4 stars
254
3 stars
243
2 stars
111
1 star
253

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior from management.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Food Quality

While some customers praised the food quality, there were also complaints about cold or improperly prepared items.

Service Speed

Several reviews mentioned slow service times, with long waits reported for both drive-thru and in-store orders.

Cleanliness

Multiple customers noted unsanitary conditions, particularly in the restrooms, which contributed to a negative dining experience.
  • ET
    Emperor Corey Tamper
    2 days ago
    1.0
    Horrible experience . I was there to get an uber order last completely ignored me. As if I didn’t exist . Like I’m standing at the front counter didn’t even attempt to ask what was my order . Or was I picking up. The order didn’t even looked like it was started at all . It had been 30 minutes already . Wouldn’t recommend!
  • RJ
    Rodger Jordan
    Jan 4, 2026
    5.0
    Super fast and everyone was nice! Best one I’ve been to in a while
  • CL
    Chantel Little
    Jan 4, 2026
    1.0
    Just left from this location. I placed an order online and when we got to the window we were informed that they didn’t have fries. Since we had ordered online we asked what they suggested we do. The lady in the window proceeded to YELL at us that YOU CAN GET YOU SANDWICH AND DRINK BUT IT AINT NO FRIES. THERE IS NOTHING. She was very disrespectful and while I usually like this location this will be my last time spending mine there. Completely out of line and disrespectful. I don’t appreciate being yelled at because y’all do not have the food you are offering!
  • BN
    BiG NationTV
    Jan 2, 2026
    1.0
    They have no coffee at all bad service nobody answer the phone at all it’s just on answer
  • KB
    Kaitlyn Bramlett
    Dec 31, 2025
    1.0
    I ordered a the chicken nugget meal and when I got home my nuggets are funny looking and half way through eating I found a piece of red hair on my chicken nugget , this location always has problems , and honestly needs to close down .

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 2116 Pinson Valley Pkwy?

McDonald's at 2116 Pinson Valley Pkwy is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available daily from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 10:59 PM on Friday and Saturday.