McDonald's

3.0
2903 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
218 Gadsden Hwy, Birmingham, AL
35235, United States

Hours

Reviews

3.0
2,903 reviews
5 stars
772
4 stars
489
3 stars
536
2 stars
280
1 star
826

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times in the drive-thru, often exceeding 30 minutes.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Employee Attitude

Feedback indicated that many employees displayed rude behavior and a lack of professionalism, contributing to a negative customer experience.

Food Quality

Several customers complained about receiving cold or stale food, with some stating that the food did not meet McDonald's standards.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant and bathrooms, indicating a need for better maintenance.
  • JE
    jarquise edwards
    Nov 3, 2025
    1.0
    THEY SUCK THEY HALFWAY PACK THE DOORDASH THE MANGERS ALWAYS HAVE A NASTY ATTITUDE AND THE EMPLOYEES AND IT TAKES THEM 30 MIN TO COME TO THE SPEAKER !!
  • CF
    C Finley
    Nov 1, 2025
    1.0
    Save yourself the headache and drive to the next exit and go to the McDonald's on Edward Lake Rd. simply horrendous. decided to use the app one more time for convenience. had to wait in the Drive-Thru line for 5 minutes, even with a mobile app & waiting at the speaker. didn't have a particular side for my order ready so they gave me two cookies instead, a severe downgrade that I didn't ask for but had to take and pay the original price. Abysmal app and even worse customer service. Seriously, go down the road!!!
  • SP
    South Park
    Oct 27, 2025
    1.0
    Was in the drive through for about an hour, finally when we got to the window half the items we ordered were unavailable and we had to ASK for a refund (yeah, they didn't offer one), and we had a little back and forth little argument on why I needed the refund.(unavailable food......). The food we did get was stale, old, and overall horrible. You'd think after waiting an hour the food would at least be fresh, but no, they somehow manage to have old food in a driveway that moves a centimeter every 10 minutes. Would give 0 stars if possible.
  • DB
    Daniel Bennerson
    Oct 26, 2025
    1.0
    The worst McDonald's i n this area. Services is alway terrible and rude. From the start mess my order up and refuse to give me a refund. I had ask a 6 piece happy meal and a #4d which a deluxe mccrispy. Also i was request if i can use my points to get a frappie. He said whats your reward number and preceed to charge me for the frappe. Instead of tell me he couldnt do it he charge me for it with a attitude. I ask for a refund and said ok my manager said that they will just give me the frappe. So when i got to the window i ask for my receipt, and found out they lied and still charged me for it. Smh the worst McDonald's EVER
  • WI
    William Jones IV
    Oct 18, 2025
    1.0
    I came here on A Saturday at 11 o’clock and there was nothing going on sat in the drive-through for 22 minutes while I see the employees running in and out the building, smoking black and milds not doing anything productive, but have a line in their drive-through that they are not even trying to push through like what the heck! I work as a general manager at a restaurant. Why are y’all allowing your employees to come to work and not do anything? Why are we not holding people accountable and ensuring that the guest are getting their food in a timely manner it’s just absolutely ridiculous like I know this is McDonald’s but y’all need to hire a better management I was really pressed for time and only ordered a large fry and a drink! If I didn’t already pay for this order online, I would’ve drove off. I’m very irritated.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's drive-thru at 218 Gadsden Hwy, Birmingham?

The drive-thru at this McDonald's location is open 24 hours a day, every day of the week.

Can I order McDonald's delivery late at night?

Yes, McDonald's delivery service operates from 5:00 AM until 2:00 AM daily at the 218 Gadsden Hwy location.