McDonald's

3.0
2919 reviews
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Business Details

218 Gadsden Hwy, Birmingham, AL
35235, United States
(205) 833-5149
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
218 Gadsden Hwy, Birmingham, AL
35235, United States

Hours

Reviews

3.0
2,919 reviews
5 stars
775
4 stars
490
3 stars
538
2 stars
281
1 star
835

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Employee Behavior

Feedback indicated that many employees displayed unprofessional behavior, including rudeness and lack of accountability.

Food Quality

Several customers complained about receiving cold or stale food, with some stating that the food did not meet McDonald's standards.

Cleanliness

The restaurant was frequently described as dirty, with reports of unsanitary conditions in both the dining area and restrooms.
  • JW
    Jevonda Weldon
    1 day ago
    2.0
    This place is horrible they are rude your wait time is longer than planned even if you order off the app and once you pull up no one is here to greet you. And the young lady with the dreads her sorry self is telling everyone that comes in to order on the kiosk not evening asking what form of payment they have. A young lady just cancelled her order because she was waiting for over a hour.
  • RR
    Rosie
    4 days ago
    1.0
    The location only had burgers and fries off the menu, nothing else.
  • KD
    Ken Dean
    Dec 15, 2025
    1.0
    Went inside and ordered from kiosk. Waited 30 mins no food. Walked out and left even though i paid. This is second McDonald's ive been to with over 30 min wait in the past week. Drive thru seemed to get top priority.
  • AH
    Asia Hill
    Dec 5, 2025
    1.0
    Everyone at this location needs to be fired including the managers. One employee (female) was high as a kite. You can smell the marijuana as soon as the drive thru window was opened, she’s so high tried to hand me my entire order without a bag. It’s super unprofessional, extremely long wait times and the food is not fresh.
  • JV
    Julia Virciglio (Julia Virciglio)
    Dec 5, 2025
    1.0
    You can't even get food here. Nothing fast about this location. Roll up at 10:30am and there's a 20 minute wait on lunch and out of breakfast. Do better.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's drive-thru at 218 Gadsden Hwy, Birmingham?

The drive-thru at this McDonald's location is open 24 hours a day, every day of the week.

Can I order McDonald's delivery late at night?

Yes, McDonald's delivery service operates from 5:00 AM until 2:00 AM daily at the 218 Gadsden Hwy location.