Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Numerous customers reported rude and unprofessional behavior from staff, with many expressing frustration over long wait times and poor customer service.
Food Quality
Several reviews highlighted issues with food quality, including cold, stale, or improperly prepared items, leading to dissatisfaction among customers.
Operational Issues
Customers frequently noted problems with the drive-thru service, including long wait times, unavailability of menu items, and inconsistent hours of operation.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, particularly in the bathrooms, contributing to a negative dining experience.
MM
Matt McClellan
Feb 24, 2026
1.0
Today about 5 minutes ago. I went in to buy some food. The I guess manager lady
Tells me you have to use the kiosk. I said I have dollar bills
So I ordered my food and up pops a number but doesn't give a receipt
And wouldn't let me add my money in to pay for it
It says on the screen goto the counter to pay for it because I had cash
The Manager I guess had a real shitty attitude. And was very rude about it.
So, I am going to Jacks because there Service is much better.
McDonald's doesn't want to pay for a worker to be at the counter and forces. You as a customer
To use the kiosk. I will never come back here.
BB
Bri Baxter
Feb 24, 2026
1.0
I pulled up at 4:37 am to order breakfast and the response from the drive thru speaker was "we shut down". I attempted to ask more questions but was completely ignored. Huge "open 24 hours" sign on the side of the building but obviously that is optional.
SM
Shanie McLain
Feb 4, 2026
1.0
I'm so sick of this location. They are rude, argumentative and make the customers feel guilty when they mess up orders. Today I door dashed a double cheeseburger and as usual the patties were severely undercooked...but also today my bun was hard as a rock with mold on the bottom. The corporate phone number in Google is not working. I would like someone from corporate to speak to me
RT
Ronese Thomas
Jan 26, 2026
1.0
Its been 6 days and I have yet to get a response I call the business and no answer. I do not live close to this McDonald's the fact that you the owner get on here and advise me to submit my complaint and there still hasn't been resolved. I want my money back. 35.71 is too much money to loose on poor quality food and your poor quality employees. I don't appreciate Jessica Paige asking my son if he and his friend were gay because their locs are similar to color and your manager just stood there with her mouth open like she was scared. I have to leave today for work and I don't return until February 18 ,2026. All these low rate reviews you think you would address the issues at your establishment and correct them. I am pissed.
RT
Ronese Thomas
Jan 19, 2026
1.0
I have been trying to call to no avail. I was given half cooked fries and warm burgers. They had a attitude when my son and his best friend went in, they only replaced the fries she would not replace the burger 35.71 was the total. I decided I was going to just submit a complaint because I was upset about this when she refused to remake the burgers. My son and his best friend with her were talking about the attitude of the employee but Jessica Paige crossed the line when she asked my son and his best friend gay because of their hair color. Both of them are 15 years and they were upset. I went in to tell the manager whom just stood there with her mouth open and didn't say anything.. noone will answer the phone so I guess I am going to file a complaint with the better business bureau. If a manager sees this UPDATE: NOONE HAS ANSWERED THE PHONE A WEEK LATER. I WANTED THIS RESOLVED BEFORE I LEFT FOR WORK IN ANOTHER STATE, LEFT JAN 26, STILL NO RESOLUTION
What are the operating hours for McDonald's drive-thru at 218 Gadsden Hwy, Birmingham?
The drive-thru at this McDonald's location is open 24 hours a day, every day of the week.
Can I order McDonald's delivery late at night?
Yes, McDonald's delivery service operates from 5:00 AM until 2:00 AM daily at the 218 Gadsden Hwy location.
What types of payment does McDonald's at 218 Gadsden Hwy accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's offer mobile ordering and app-based services?
Yes, customers can use the McDonald's App available on iOS and Android for ordering, mobile offers, and rewards.
What are the available services at McDonald's on Gadsden Hwy?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby transportation options can help me get to McDonald's at 218 Gadsden Hwy?
While specific transit stations are not listed, being near major streets and nearby services like Chevron Station can help you find your way to McDonald's.
Are there any health and medical centers near this McDonald's location?
Yes, Octapharma Plasma and Taylor Internal Medicine are nearby, so you could grab a meal after a medical appointment.
What other dining options are near McDonald's at 218 Gadsden Hwy?
You can visit Sol Azteca, a Mexican restaurant nearby if you're interested in trying different cuisines.
Where can I find pet supplies close to McDonald's on Gadsden Hwy?
Pet Supplies Plus is located near McDonald's, convenient for picking up pet needs during your visit.
Is there a nearby gas station or car service around McDonald's?
Yes, Chevron Station Birmingham and Roebuck Chevron Food Mart are nearby for fueling or car needs before or after your meal.
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