McDonald's

3.3
1944 reviews
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Business Details

1960 Edwards Lake Rd, Birmingham, AL
35235, United States
(205) 661-9282
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1960 Edwards Lake Rd, Birmingham, AL
35235, United States

Hours

Reviews

3.3
1,944 reviews
5 stars
591
4 stars
381
3 stars
371
2 stars
191
1 star
410

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude staff, long wait times, and incorrect orders, indicating a significant issue with service quality.

Food Quality

Several reviews mentioned poor food quality, including stale fries, incorrect items, and even food safety concerns like raw chicken.

Cleanliness

Customers noted unsanitary conditions in the restaurant and restrooms, contributing to a negative dining experience.

Staff Attitude

While some employees were praised for their friendliness, many reviews highlighted a lack of professionalism and poor attitudes among staff.

Operational Issues

Frequent complaints about the drive-thru being closed early, long wait times, and inconsistent availability of menu items were noted.
  • RF
    Rebecca F
    Dec 29, 2025
    1.0
    Skip it. I will never understand how I can be behind a line of cars and STILL get fries that are like rubber? Do yall not throw stale fries out and start over after they’ve sat there?? Burger… awful… fries… ruined it. Ridiculous.
  • JP
    Jonathan Pate
    Dec 23, 2025
    4.0
    Ordered online and was in and quick
  • AB
    Arisha Bolden
    Dec 10, 2025
    1.0
    Do not recommend. Order incorrect, missing items, and phones do not work to report issues.
  • JJ
    JJames
    Nov 28, 2025
    1.0
    One star feels harsh, but giving me a filet o fish, the one thing from McDs that could actually cause me to vomit exorcist style, instead of the McRib I ordered reflects thw way I felt. As I realized just in time to be unable to return for correct prior to close and ultimately had to dispose of the war crime of a sandwich. Leaving me simultaneously nauseated and famished. It also cost more. A negligible amount more, but still added insult to injury. I don't expect perfection or the extra mile, I dont really expect to get the right item, but they gave me the one item on the menu I can not forgive. Staff seemed nice though. So theres that.
  • KB
    Kelly B
    Nov 22, 2025
    1.0
    Ordered coffee at this location that contained zero coffee, only milk and caramel. It tasted really bad and had to throw away all 3 that I bought. Didn’t have time to turn around and have them fix this issue. Worst “coffee” I’ve ever had, very dissatisfied.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 1960 Edwards Lake Rd, Birmingham?

McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

When is the McDonald's drive-thru open?

The drive-thru operates daily from 5:00 AM to 11:00 PM, closing at midnight on Fridays and Saturdays.