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McDonald's

3.3
(1952 reviews)

Business Details

1960 Edwards Lake Rd, Birmingham, AL
35235, United States
(205) 661-9282
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1960 Edwards Lake Rd, Birmingham, AL
35235, United States

Hours

Reviews

3.3
1,952 reviews
5 stars
594
4 stars
382
3 stars
371
2 stars
191
1 star
414

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with long wait times and incorrect orders being common issues.

Food Quality

Many reviews highlighted problems with food quality, including incorrect items, cold food, and unsanitary conditions.

Operational Issues

Customers frequently mentioned issues with the drive-thru service, including being ignored, long waits, and inconsistent hours of operation.

Staffing Problems

Several reviews indicated that the location is understaffed, leading to poor service and long wait times.
  • GS
    Greg Sanchez
    1 day ago
    1.0
    long wait and no sauce
  • CB
    Carl Broadway
    Feb 16, 2026
    1.0
    At 10:40pm and nobody will answer, talk, not even wanna work. Hire people that wants to work for a change or shut it down
  • CP
    Ceslie Long Peterson
    Feb 14, 2026
    1.0
    I placed and PAID for a mobile order in the app. After checking into my spot and waiting 25 minutes for the food, I went inside only for a worker to state “It’s not made because it is not paid for”. I showed the cashier that my order was paid for at 1:59 pm. The worker then put the cold fries BACK into the hot fries pan and handed me the bag with cold, hard chicken nuggets and a cold chicken sandwich. Needless to say this wasn’t acceptable either! SMH! 🤦🏾‍♀️. Do better and take pride in your job with professionalism & treat customers how you want to be treated. I didn’t make you apply here!
  • JL
    Jassenia Lewis
    Jan 13, 2026
    1.0
    Went through the drive though. Ordered two cheese burgers but received two ham burgers with no cheese. I went back around, told the cashier..I showed her the burgers, she start laughing and talking to the cook about not putting cheese on the burgers...he walked over to the window and told me to give him the burgers...I told him you are not suppose to take food back...he said that's my food cost....I don't know what he planned on doing with the burgers...I'm assuming putting cheese on them or resale....I see why the health department made this a policy....lastly, I requested a manager for a refund..which was a short Mexican looking man...he didn't even care...and he didn't give me all my money...resales on used food is not acceptable...I am calling the health department
  • NT
    Nancy Taylor
    Jan 13, 2026
    4.0
    It's just a normal McDonald's

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 1960 Edwards Lake Rd, Birmingham?

McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

When is the McDonald's drive-thru open?

The drive-thru operates daily from 5:00 AM to 11:00 PM, closing at midnight on Fridays and Saturdays.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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