Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely slow service, especially during night shifts, with long wait times at both the drive-thru and order speakers.
Food Quality
While some customers enjoyed fresh and hot food, many others complained about receiving cold, stale, or incorrectly prepared items.
Staff Attitude
Numerous reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with the overall customer service experience.
Cleanliness
The restaurant was often described as dirty, with reports of unsanitary conditions in both the dining area and restrooms.
Management Issues
Several reviews pointed to poor management and understaffing as contributing factors to the overall negative experiences reported by customers.
LG
Leanne Grayson
2 days ago
1.0
I had the worst customer service experience with a young lady who’s taking the order on March 1sr Sunday at 12 noon she has a curly ponytail and a mole on the back of her neck. This young lady was so rude and disrespectful. I waited patiently 25 minutes before I walk back to the front desk and politely ask the manager if they had my order because the young lady walked away and seemed as if she refused to make my order .’the manager started making the order and the young lady started berating me being very disrespectful saying why am I rushing. Saying out loud Who do I think I am she was just being very belligerent in front of coworkers and customers . I did not entertain her because it’s not a good look it was completely embarrassing . I felt very undervalued and disrespected so this is why I’m writing the review. The manager on duty was very polite. She kept telling the young lady to stop and leave it alone that I just was asking about my order that literally took over 25 minutes and she would not stop. She has no respect for the manager on duty the manager again said I’m not trying to lose my job stop. This young lady needs to be either retrained or in the back, she does not need to be dealing with customers at all . I feel like your Customer Service is a direct reflection of the business and the business owner you may need to check into this because if I experienced it, I’m quite positive there’s other people like me that this young lady has been disrespectful to. You can view the cameras between the first asked about my order. I waited for 10 minutes went sat my car and came back 15 minutes later 25 in total between 11:30am to 12:00pm March 1, 2026. me not saying anything and you will watch and see her be very disrespectful and belligerent, but I did tell the manager thank you for trying to keep the peace and stop her from berating me in front of everyone.
DB
David Ballard
Jan 28, 2026
3.0
I eat here pretty often, but the quality can be inconsistent depending on the time of day and how busy they are. That said, the food is generally fresh.
CH
Christian Herndon
Jan 26, 2026
1.0
Laughably slow service me and another car sat at the order speaker for 10 minutes and still no answer or acknowledgement. serious lack of work ethic.
JJ
JCG7
Jan 14, 2026
5.0
I usually stop here for breakfast and there are always nice ladies in there who get my order to me pretty quickly. It's always made well and hot.
YW
Yowan Williams
Jan 7, 2026
1.0
Bad staff, no soda machines out, closed the mcvalue meal section as well, too stingy for everything.
What are the operating hours of McDonald's at 100 State Farm Pkwy, Birmingham?
McDonald's at 100 State Farm Pkwy is open 24 hours a day, 7 days a week.
Does this McDonald's offer drive-thru service?
Yes, this McDonald's has a drive-thru that operates 24/7.
What delivery services are available at this McDonald's location?
This McDonald's offers delivery, same-day delivery, curbside pickup, and no-contact delivery services.
How can I place an order for delivery from this McDonald's?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on both iOS and Android.
What payment options are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is WiFi available at this McDonald's?
Yes, McDonald's offers WiFi service at this location.
What is the address and main contact phone number for this McDonald's?
The address is 100 State Farm Pkwy, Birmingham, AL 35209, and the main phone number is +1 205-917-3700.
What nearby hotels can I visit before or after dining at McDonald's?
Nearby hotels include Best Western Carlton Suites, La Quinta Inn and Suites by Wyndham Birmingham Homewood, Drury Hotels, Sonesta ES Suites Birmingham Homewood, and Residence Inn by Marriott Birmingham Homewood.
What other dining options are located near this McDonald's?
Nearby dining options include Landry's Seafood House, Taco Bell, Arby's, McAlister's Deli, The Seafood King, Black Pearl Asian Cuisine, A-Star Buffet, Taco Casa, Okinawa Sushi and Hibachi Restaurant, Okinawa Sushi & Hibachi Steak House, and O'Charley's.
Are there any nearby businesses or services important for customers visiting McDonald's?
Nearby businesses such as State Farm Insurance B'Ham Operations Center and RushMyPassport in FedEx Office can be convenient for customers managing insurance or travel needs when visiting McDonald's.
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