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McDonald's

3.2
(1928 reviews)

Business Details

100 State Farm Pkwy, Birmingham, AL
35209, United States
(205) 917-3700
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
100 State Farm Pkwy, Birmingham, AL
35209, United States

Hours

Reviews

3.2
1,928 reviews
5 stars
548
4 stars
402
3 stars
346
2 stars
172
1 star
460

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, especially during night shifts, with long wait times at both the drive-thru and order speakers.

Food Quality

While some customers enjoyed fresh and hot food, many others complained about receiving cold, stale, or incorrectly prepared items.

Staff Attitude

Numerous reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with the overall customer service experience.

Cleanliness

The restaurant was often described as dirty, with reports of unsanitary conditions in both the dining area and restrooms.

Management Issues

Several reviews pointed to poor management and understaffing as contributing factors to the overall negative experiences reported by customers.
  • LG
    Leanne Grayson
    2 days ago
    1.0
    I had the worst customer service experience with a young lady who’s taking the order on March 1sr Sunday at 12 noon she has a curly ponytail and a mole on the back of her neck. This young lady was so rude and disrespectful. I waited patiently 25 minutes before I walk back to the front desk and politely ask the manager if they had my order because the young lady walked away and seemed as if she refused to make my order .’the manager started making the order and the young lady started berating me being very disrespectful saying why am I rushing. Saying out loud Who do I think I am she was just being very belligerent in front of coworkers and customers . I did not entertain her because it’s not a good look it was completely embarrassing . I felt very undervalued and disrespected so this is why I’m writing the review. The manager on duty was very polite. She kept telling the young lady to stop and leave it alone that I just was asking about my order that literally took over 25 minutes and she would not stop. She has no respect for the manager on duty the manager again said I’m not trying to lose my job stop. This young lady needs to be either retrained or in the back, she does not need to be dealing with customers at all . I feel like your Customer Service is a direct reflection of the business and the business owner you may need to check into this because if I experienced it, I’m quite positive there’s other people like me that this young lady has been disrespectful to. You can view the cameras between the first asked about my order. I waited for 10 minutes went sat my car and came back 15 minutes later 25 in total between 11:30am to 12:00pm March 1, 2026. me not saying anything and you will watch and see her be very disrespectful and belligerent, but I did tell the manager thank you for trying to keep the peace and stop her from berating me in front of everyone.
  • DB
    David Ballard
    Jan 28, 2026
    3.0
    I eat here pretty often, but the quality can be inconsistent depending on the time of day and how busy they are. That said, the food is generally fresh.
  • CH
    Christian Herndon
    Jan 26, 2026
    1.0
    Laughably slow service me and another car sat at the order speaker for 10 minutes and still no answer or acknowledgement. serious lack of work ethic.
  • JJ
    JCG7
    Jan 14, 2026
    5.0
    I usually stop here for breakfast and there are always nice ladies in there who get my order to me pretty quickly. It's always made well and hot.
  • YW
    Yowan Williams
    Jan 7, 2026
    1.0
    Bad staff, no soda machines out, closed the mcvalue meal section as well, too stingy for everything.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 100 State Farm Pkwy, Birmingham?

McDonald's at 100 State Farm Pkwy is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, this McDonald's has a drive-thru that operates 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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