Brand Certified
McDonald's
3.2(2642 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1501 5th Avenue S, Birmingham, AL
35203, United States
Certified by McDonald's • Mar 01, 2026
(205) 933-1650
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
2,642 reviews
5 stars
781
4 stars
474
3 stars
444
2 stars
251
1 star
692
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, including rude staff, long wait times, and unprofessional behavior.
Wait Times
Customers consistently reported excessive wait times at both the drive-thru and inside the restaurant, often exceeding 30 minutes.
Food Quality
While some customers received fresh food, many reported cold, incorrect, or poorly prepared items, leading to dissatisfaction.
Cleanliness
The location received mixed feedback on cleanliness, with some noting it was clean while others reported dirty conditions.
- KWKenya WhiteFeb 17, 20261.0Arrived at 4:27 AM no one came to the speaker. Workers are asleep on the job. Bad customer service! Service in the photos or pictures of the coworker car that were sleep on the job.
- MFMicheal FacenFeb 13, 20261.0I couldn't get no service on drive-thru at 3:04 a.m. because the workers was sitting in the dining room
- TLTycell LeeFeb 11, 20262.0Not at all good for a fast food place and abysmal service between 12-5am. (That's despite being the only 24hr McDonald's in the downtown Birmingham area). This location lacks in more than a few places between access of restaurant during "business hours" and the drive through during the posted hours.
- LILeeann IkeFeb 3, 20261.0We are standing at the McDonald's right now and the lady working the drive thru window is beyond mad asking who keeps ordering the food from the kiosk and the lady being very rude saying she gonna fight who keeps ordering and she definitely ain't making none of the food.
- PVPraneeth VattikondaFeb 2, 20261.0I visited this McDonald’s today around 11:30 AM and ordered 3 Hot & Spicy McChicken sandwiches and 2 medium Caramel Frappés through the drive-thru. When I went to pick up my order, the employee working there was extremely rude to me for no reason. He made offensive and discriminatory comments, saying he hates Indians and that he was not interested in serving Indians, and he used inappropriate and abusive language toward me. This behavior was completely unacceptable and very upsetting. I tried to report this incident to other employees at the store, but no one responded or took the situation seriously. Because of this experience, I would not recommend this location to Indian customers or anyone who expects respectful and professional service. McDonald’s should be a place where all customers are treated with respect and dignity, regardless of their background. I hope management takes this issue seriously and takes immediate action to prevent this from happening again.
Brand Certified Facts from McDonald's
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Certified March 01, 2026Yext Knowledge Graph
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