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Jimmy John's

3.7
(202 reviews)

Business Details

3411 Colonnade Pkwy, Birmingham, AL
35243, United States
(205) 262-4788

About

Sandwich Restaurant

Location

Jimmy John's
3411 Colonnade Pkwy, Birmingham, AL
35243, United States

Hours

Reviews

3.7
202 reviews
5 stars
113
4 stars
18
3 stars
19
2 stars
6
1 star
46

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the freshness and taste of the sandwiches, although there were some complaints about soggy bread and incorrect orders.

Service Speed

While many reviews highlighted the fast service, several customers reported long wait times for both in-store orders and deliveries.

Customer Service

Feedback on customer service was mixed; some staff were described as friendly and accommodating, while others were noted for being rude or unhelpful.

Order Accuracy

There were multiple instances of incorrect orders and issues with online and delivery orders, leading to customer frustration.

Cleanliness

The restaurant was often described as clean and well-organized, contributing positively to the overall dining experience.
  • VJ
    Victor Jackson
    Feb 4, 2026
    5.0
    Though I was just a customer passing through, I was genuinely impressed by both the food and the service. Too often at sandwich shops you get a sloppy pile of ingredients slapped between two pieces of bread and called a sandwich—but that was definitely not the case here. A really nice young lady named Ms. B made my sandwich, and she crafted it like a work of art. Everything was neatly layered, balanced, and clearly made with care. It honestly stood out compared to most places. I hope the next time I’m passing through and able to stop by, Ms. B will be there to make another one for me. Great experience all around.
  • MH
    Melissa Hubbell
    Jan 15, 2026
    5.0
    Love getting these very fresh sandwiches on the way home from work! Excellent people! Great subs!
  • AM
    Amy Murdock
    Dec 23, 2025
    5.0
    Great customer service and my order was accurate.
  • AM
    Adam Mccombs
    Dec 17, 2025
    5.0
    Great sandwiches with a great staff. I went in unsure of what sandwich I wanted so I asked the lady taking my order what she suggests. She and the rest of the staff all were telling me their favorites and had great suggestions. Couldn't have asked for a friendlier service. The sandwich was great and came out very fast.
  • EH
    Emily H
    Dec 6, 2025
    5.0
    Fresh, fast, friendly, and helpful! Thank you!

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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