Service Speed
Many customers reported slow service, particularly with delivery and drive-thru orders, contradicting the brand's promise of 'freaky fast' service.
Food Quality
While some customers praised the freshness and taste of the sandwiches, others experienced issues with soggy bread and incorrect orders.
Customer Service
Feedback on customer service was mixed, with some staff being described as friendly and accommodating, while others were noted as rude or unhelpful.
Order Accuracy
Numerous reviews highlighted problems with order accuracy, including missing items and incorrect sandwich preparations.
Cleanliness
Several customers mentioned the cleanliness of the location, with some noting it was well-kept, while others reported unsanitary conditions.