Jimmy John's

3.7
200 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3411 Colonnade Pkwy, Birmingham, AL
35243, United States

Hours

Reviews

3.7
200 reviews
5 stars
111
4 stars
18
3 stars
19
2 stars
6
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly with delivery and drive-thru orders, contradicting the brand's promise of 'freaky fast' service.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others experienced issues with soggy bread and incorrect orders.

Customer Service

Feedback on customer service was mixed, with some staff being described as friendly and accommodating, while others were noted as rude or unhelpful.

Order Accuracy

Numerous reviews highlighted problems with order accuracy, including missing items and incorrect sandwich preparations.

Cleanliness

Several customers mentioned the cleanliness of the location, with some noting it was well-kept, while others reported unsanitary conditions.
  • AM
    Amy Murdock
    Dec 23, 2025
    5.0
    Great customer service and my order was accurate.
  • AM
    Adam Mccombs
    Dec 17, 2025
    5.0
    Great sandwiches with a great staff. I went in unsure of what sandwich I wanted so I asked the lady taking my order what she suggests. She and the rest of the staff all were telling me their favorites and had great suggestions. Couldn't have asked for a friendlier service. The sandwich was great and came out very fast.
  • EH
    Emily Hardin
    Dec 6, 2025
    5.0
    Fresh, fast, friendly, and helpful! Thank you!
  • OU
    owen Utsey
    Nov 23, 2025
    5.0
    Jimmy John’s is the go-to spot when you want a sandwich that’s fresh, fast, and consistently reliable. Known for its “freaky fast” service, this chain keeps things simple in the best way possible. The moment you walk in, the upbeat energy, clean layout, and friendly staff set the tone for a quick and satisfying visit. Orders are typically taken and prepared within minutes, making it a perfect stop for lunch breaks, road trips, or those days when you just need something easy and delicious.
  • SS
    Shelby
    Nov 17, 2025
    1.0
    Placed an order online 30 minutes ago and still haven't received it. They also dont take names or give numbers for walk ins, so multiple people just walk up, look at receipts to see if its what they ordered and then walk away if its not their food. They seem to do the same with online orders instead of placing them on the online order pick up shelf? Mine was behind the counter and after 10 minutes of waiting, someone finally asked for my name and said "Oh it's ready!" and handed me a bag from behind the counter. My sandwich is soggy on the bottom now bc it probably sat there for a while.