Jimmy John's

3.9
190 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5431 Patrick Way, Birmingham, AL
35235, United States

Hours

Reviews

3.9
190 reviews
5 stars
99
4 stars
36
3 stars
16
2 stars
8
1 star
31

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the freshness and taste of the sandwiches, there were several complaints about hard or stale bread and incorrect orders.

Service Issues

Customers reported inconsistent service, with some experiencing delays, incorrect orders, and poor communication, particularly regarding delivery.

Cleanliness

The restaurant was frequently noted for its cleanliness, although some reviews mentioned issues with the cleanliness of the bathrooms.

Staff Performance

The staff received mixed reviews; while many were described as friendly and efficient, there were instances of unprofessional behavior and lack of attentiveness.
  • SW
    Sheree Williams
    Sep 30, 2025
    5.0
    Great experience everytime I come in I mean every time Management and staff are awesome
  • ZB
    Zachariah Brannaker
    Aug 2, 2025
    1.0
    I ordered 2 sandwiches to be delivered about 2 miles away. After they took my money they called me back and said I was out of delivery range. I have ordered sandwiches for delivery to this address several times without problems. I still have not received a refund either.
  • RA
    Redneck Angel
    Mar 5, 2025
    2.0
    First time being disappointed with JJ's. Drove 40 minutes round trip for rock hard bread - $30 worth of inedible food. Maybe try a different location instead to get the JJ's fabled quality.
  • RR
    Randy
    Feb 10, 2021
    4.0
    Good
  • MS
    Mike Smith
    Sep 23, 2017
    3.0
    Food is great. Service is not anywhere near Freaky Fast as advertised. Employees seem not able to keep up when I'm ordering. Once meal is ordered, the sandwich doesn't come out the way it was ordered. I eat at 3 other JJ's at least 3 times per week and don't have this problem. Employees appear upset at customer cause employee can't get it right. This store is to small inside for very many customers.