Dunkin'

3.5
507 reviews
Decked Out Lattes
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Business Details

1820 Gadsden Hwy, Birmingham, AL
35235, United States
(205) 508-3638
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Birmingham, AL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1820 Gadsden Hwy, Birmingham, AL
35235, United States

Hours

Reviews

3.5
507 reviews
5 stars
230
4 stars
74
3 stars
45
2 stars
42
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and lack of acknowledgment.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, with customers frequently receiving incorrect items.

Cleanliness

Several customers noted unsanitary conditions, including dirty bathrooms and bugs in the store.

Operational Issues

Customers expressed frustration over inconsistent hours, with the location often being closed or not adhering to posted hours.

Food Quality

Feedback indicated that food quality was often subpar, with items being cold, stale, or not prepared correctly.
  • JD
    Jonathan Densmore
    1 day ago
    1.0
    Went to this location 2 hours before they closed and proceeded to tell me that they’ve thrown away all the donuts and after we left processed to lock the doors. Never saw an establishment close 2 hours early before 0-10 do not recommend
  • AK
    Audrey King
    Nov 10, 2025
    1.0
    I went this morning with my mom, and I suppose we caught the drive through worker on a bad day because the moment we pulled up he was rude. When my mother turned to ask me what I wanted he screamed "Anything else?" Through the drive through mic. Then snapped at my mom when we pulled up to the window. Our drinks were okay and food was good however I personally will not be back here based on the behavior alone.
  • CM
    Cody Miller
    Oct 16, 2025
    1.0
    This location is awful. Poor customer service, and extremely poor order accuracy along with poor food quality. I suggest if you want your order to be correct to go to the Sweeny hollow location where they actually speak English.
  • CG
    Cynthia Galletta
    Oct 6, 2025
    5.0
    Plenty of places to sit inside. Clean and frendly.
  • AA
    Annie Andersen
    Sep 26, 2025
    1.0
    SHAME ON YOU!! First you told us no we couldn't pay for pup cups then accepted and charged us $5 for 3 tiny pup cups!! All the Dunkins is either FREE or only $1.00 . Your greed will be your downfall! We will never be back! Rude 😒 as well
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Birmingham, AL?

Dunkin' in Birmingham, AL is open Monday to Friday from 6:00 AM to 8:00 PM, and on Saturday and Sunday from 6:00 AM to 6:00 PM.

Does Dunkin' in Birmingham offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.